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By Quality Digest

 

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Welcome to Quality Digest’s 2008 Consultants Directory, listing companies that provide quality consulting services.

Check the abbreviation key on page 48 for a preview of the services offered by each company. If additional information was provided to us, you’ll find it online at http://www.qualitydigest.com/content/buyers-guides. As always, we encourage you to contact these companies or visit their web sites.

Quality Digest hasn’t evaluated nor do we endorse any of the following companies listed in this directory.

We wish you well in finding a consultant for your specific needs.

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By Robert Morris

Product integrity occurs when performance, schedule, and affordability converge throughout the product life cycle. The first critical stage in realizing product integrity happens early in the product life cycle during design and development; a second and no less critical stage occurs later, during the transition from development to production. Early in the process, the relationship between design intent and process capability must be established and understood. As the design matures and transitions to production, it must be manufactured in a repeatable and affordable way by an extended supply chain. Achieving these seemingly intuitive objectives continues to be elusive for much of the aerospace and defense industry.

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By Craig Cochran

So you have a customer complaint. It’s not just any complaint, but a huge one from your biggest customer. The problem affects millions of dollars in business and threatens the survival of your company. Are you going to take action? Of course! You put together a team of top players and attack it head-on.

Team members investigate the problem and perform a detailed 5-Why analysis. They start with the problem statement and ask, “Why did that happen?” repeatedly, drilling down deeper with each iteration:

Problem: There were seven data errors in reports issued to our largest customer in the last month

Why? Because lab reports are getting in the wrong project folders.

Why? Because the project numbers are written illegibly on the folders.

Why? Because the customer service representatives are rushed when preparing folders.

Why? Because there are only two representatives taking calls for all divisions.

Praveen Gupta’s picture

By Praveen Gupta

For almost 100 years of our quality journey, we increasingly pampered our customers by giving them what they wanted. Customers now assume that quality is a given. Further, in our present information age, customers are more aware of competitive suppliers, as well as suppliers with poor performance. Quality performance has peaked globally, and the faces of quality have moved from the line worker to the corporate executive. Activities that improve quality hardly yield significant benefits anymore. So what else can be done to improve business performance and delight customers?

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By Kicab Castaneda-Mendez


The changing nature of today's health care organizations, including pressure to reduce costs, improve the quality of care and meet stringent guidelines, has forced health care professionals to re-examine how they evaluate their performance. While many health care organizations have long recognized the need to look beyond financial measures when evaluating their performance, many still struggle with what measures to select and how to use the results of those measures. Because a growing number of health care professionals have readily adopted quality concepts, health care organizations should be able to quickly improve their performance measurement systems by following a few simple rules.

History

A brief look at the evolution of quality in modern health care systems may help understand the need to improve performance measurement.

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By Quality Digest

Welcome to Quality Digest’s 2008 ISO Standards Software Directory. The software that these companies create or distribute will help you to achieve or maintain registration to various quality standards of the International Organization for Standardization (ISO). The software products are designed to support the diverse needs of companies large and small, not only in compliance to standards, but in continuous improvement in areas of interest and industries such as: aerospace, analytical tools, benchmarking, consumer protection, corrective actions, customer satisfaction, data gathering, documentation management, energy, environmental issues, federal government agencies, going green, hazardous waste, health and safety, measurement process, process performance, return on investment, supply chains, value-adding methods, and more. If your needs concern any of these, take the time to contact these companies, and you may not need to look any further.

As with all of our directories, this guide is intended as a starting point to help readers choose the right solution for their needs. Quality Digest hasn’t evaluated, nor do we endorse, any of the products listed in this directory. Good luck finding the software solution to fit your needs.

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By S. Bala

 

Enterprise resource planning (ERP), and the multimillion-dollar technology platforms that have become synonymous with it, are the stuff of which out-of-this-world management ambitions are born. The excitement generated from testing the technical boundaries of ERP is admirable, if only for what it implies about a company’s passion for innovation. Often, however, the excitement short-circuits rigorous analysis of whether such innovations may be appropriate targets.

My years as a process-reengineering consultant have revealed the danger in this impetuous overreaching. I’ve personally analyzed best-in-class ERP systems that have been online for more than a decade. Each instance--a half-dozen, all told--involved billion-dollar global enterprises, all of which were focused on very different industry sectors. In all those cases, heavy investment in ERP failed to deliver the initial liftoff in organizational transformation that was anticipated.

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By Michael W. Metzger

Visual Dimensional Metrology

Essential in quality control, vision-based multisensor metrology allows supplied components and materials to be quality-checked before, during, and after incorporation into a final product. It can also provide an audit trail enabling a point of failure to be accurately pinpointed in time as well as providing a means of early detection and diagnosis of the problem. Early correction can save time, reduce waste, save money, and most important, safeguard a company’s reputation for reliability and quality.

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By Bretta Kelly

Standards such as ISO 9001 mandate documentation requirements as part of a company’s compliance with the standard. Although the requirements are intentionally broad-based and open, many organizations tend to over-document their systems. ISO 9001:2008 requires a manual and six documented procedures. AS9100 requires seven, and ISO 14001 requires one. Yet companies continue to write additional procedures, often for the wrong reasons. Let’s end the confusion about implementing a management system vs. documenting one.

A common belief is that the standards’ requirements are satisfied if detailed procedures exist to define a system. Additionally, many managers and executives think that a documented procedure for every element in the company results in better control and accountability. Although no requirements are enumerated in these standards for procedure format, more emphasis is placed on this than on the information contained within the procedures.

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By Quality Digest

 

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Welcome to Quality Digest’s 2009 Gauges Buyers Guide, which features more than 140 manufacturers and distributors of gauges. Each listing contains the company’s address, telephone and fax numbers, and a web address (if provided). Many of these companies supplied a list of the types of gauges that they provide, selected from a predetermined list of 35 gauge types. Please refer to the abbreviations key for these types.

We encourage you to visit our online buyers guide database at www.qualitydigest.com/content/buyers-guides  for detailed descriptions of the gauge manufacturers’ and distributors’ products, if this information has been provided to us.

The products listed in this guide have been neither evaluated nor endorsed by Quality Digest . Only those companies that responded to our requests for information are listed. We hope this resource will help you find the right gauge for your specific needs.