Profiles in Quality: Grace Duffy on H1N1 Vaccination Program

An interview with Grace Duffy, Public health expert for the American Society for Quality and coauthor of The Public Health Quality Improvement Handbook, along with Ron Bialek and John Moran.


Duffy discusses how quality improvement tools were used as part of the H1N1 vaccination program.


This interview was recorded at the 2009 Quality Expo, prior to passage of the latest federal health care legislation.

Mike Micklewright: Creating a Leaner Quality Management System

Micklewright suggests applying lean principles to your quality management system.


Downsize Documentation

• Companies tend to overdocument their QMS

• Sort your documents

• Check the revision record of documents

• Check documents from old standards

• Check contents of documents

• Create two-page quality manual


Using quick changeover to modify documents

• Value stream map of documentation

• Reduce wasted time in creating, modifying or approving documents


Integrating lean into your QMS

• Lean, ISO 9001, and other quality programs often duplicate each other


For more information on making a lean QMS, read Micklewright's book: Lean ISO 9001: Adding Spark to your ISO 9001 QMS and Sustainability to your Lean Efforts available at the ASQ book store.

OGP Best Practices

This Optical Gaging Products video outlines the considerations choosing the appropriate measuring technology for your application.


* The size of your part

* 2-D or 3-D measurement

* Accuracy

* Throughput

* Single sensor or multisensor


For more information visit


Technorazzi Live: CPM Labs Gauge Use and Abuse

The basics of measurement tools and techniques never goes out of style. Quality Digest's Technorazzi series of online instructional videos, hosted by editor in chief Dirk Dusharme and presented by Craig Howell of CPM Labs, is today's best resource for tips and training on the proper use of everything from dial calipers to vision systems.


Now, Dirk and Craig will take it to the next level with a LIVE streaming video event that will offer instruction on the use of several typical pieces of measurement equipment. You'll have the opportunity to e-mail Dirk and Craig your questions and comments, which they'll address in a HANDS-ON, REAL-TIME manner. You'll be able to hear AND see their responses as they happen.

Profiles in Quality: Wayne Ferch, CEO Feather River Hospital

In this episode of Profile in Quality we interview Wayne Ferch, president and CEO of Feather River Hospital.


 Feather River Hospital is a 101-bed facility nestled into the hills in Paradise, California. It is a three-time winner of the Baldrige-based California Awards For Performance Excellence (CAPE). In 2008 it won CAPE's highest honor, the Gold-level Eureka Award.


Today Feather River Hospital is pursuing the Malcolm Baldrige National Quality Award.

Profiles in Quality: Denise Robitaille--Part 2

Scott Paton, Quality Digest's editor at large interviews Denise Robitaille, co-author of "The Insider's Guide to ISO 9001:2008." Robitaille is also a technical expert and member of U.S. TAG 176.


In this episode, Robitaille discusses corrective action.

Profiles in Quality: Denise Robitaille--Part 1

Scott Paton, Quality Digest's editor at large interviews Denise Robitaille, co-author of "The Insider's Guide to ISO 9001:2008." Robitaille is also a technical expert and member of U.S. TAG 176.


In this episode, Robitaille discusses why a revision was needed to ISO 9001.

Carl Zeiss Microscopy’s picture

By: Carl Zeiss Microscopy

(Carl Zeiss: Oberkochen, Germany) -- Carl Zeiss, a leading global provider of electron- and ion-beam imaging and analysis solutions, presents its newly developed line of corrected LIBRA 200 transmission electron microscopes (TEM).

Two different configurations are offered.

Aberration free high resolution imaging of a YAG crystal interface at 200 kV.
[Courtesy of Katharina Hartmann, GFZ German Research Center for Geoscienes, Potsdam.]

Mike Micklewright: Lean vs. Preventive Action

Mike Micklewright asks why so many organizations that say they are practicing lean receive nonconformities related to preventive actions during their ISO 9001 audit?


Also covered: Overview of 8 Wastes

1) Defects

2) Overproduction

3) Waiting

4) Not using employees minds or skills

5) Transportation

6) Inventory

7) Motion

8) Excess processing

Belinda Jones’s picture

By: Belinda Jones

This year marks the 25th anniversary of the Coordinate Metrology Systems Conference (CMSC), a notable accomplishment for any organization fueled by volunteers. Hosted by the Coordinate Metrology Society, the 2009 Conference was held at the Marriott downtown in Louisville, Kentucky. Even with the economic downturn, the event held its own with visitors traveling from Switzerland, Italy, France, Germany, Australia, Japan, Canada, United Kingdom, United States, and more.

History of the CMSC
In 1984, a small group of ASPRS/ACSM (American Society of Photogrammetry and Remote Sensing/American Congress of Surveying and Mapping) attendees gathered in San Antonio, Texas. They expressed concern that their measurement problems were not being addressed by the rest of the surveying and photogrammetry community. This occasion marked the beginning of the CMSC.


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