Michael Mills’s picture

By: Michael Mills

Superficially, ISO 9001 and climate change sound different: ISO 9001 is about how to do things well so your organization satisfies its customers; climate change is about physical and chemical interactions in the atmosphere, and the consequences for our lives in the future.

But ISO is adding climate language to ISO 9001. Let me explain how that came to pass.

First, some background. In September 2021, the International Organization for Standardization (ISO) issued its “London Declaration” on climate change. Among other things, this document committed ISO to “foster the active consideration of climate science and associated transitions in the development of all new and revised International Standards and publications.”

Note the language. This declaration commits ISO to take climate science into account “in the development of all new and revised International Standards.” This means that when the organization issues (or updates) a standard specifying the size and composition of ball bearings, or of the cover glasses on microscopes, it has to consider climate science. That rule applies all the more to ISO 9001.

Multiple Authors
By: Phanish Puranam, Asher Lawson, Miguel Sousa Lobo

Just two months after its launch in late 2022, ChatGPT reached 100 million monthly active users. Along with other advanced language models, it quickly began encroaching on territory traditionally exempt from automation, such as tasks requiring creativity, intuition, and decision-making.

So, what does this mean for managerial work? We predict that the blend of artificial intelligence (AI) and human thought will remain indispensable—at least for now—but with an unexpected twist. Far from being limited to grunt work, AI will be entrusted with some of the more creative and intuitive components of decision-making, tasks viewed as fundamentally human. It won’t replace managerial work but rather reshape it.

Miron Shtiglitz’s picture

By: Miron Shtiglitz

The main benefit of deploying artificial intelligence (AI) for quality inspection is a significant improvement in defect detection. However, the data generated and stored by inspection systems have the potential to deliver additional benefits, including major improvements in yield.

Anyone working in the world of quality inspection will be aware of the limits of manual inspection and the potential benefits of greater automation, including systems that use AI and deep learning algorithms. With recent advances in AI, the most sophisticated inspection systems available today can reduce the error rate to below 1%. In comparison, for manual inspectors a host of factors, such as fatigue and cognitive bias, means the error rate is usually closer to 10%.


Quality inspection sensors on the job

However, a significantly reduced error rate isn’t the only area where automation can have a significant effect.

Matthew Bidwell’s picture

By: Matthew Bidwell

Nano Tools for Leaders—a collaboration between Wharton Executive Education and Wharton’s Center for Leadership and Change Management—are fast, effective tools that you can learn and start using in less than 15 minutes, with the potential to significantly affect your success and the engagement and productivity of the people you lead.

The goal

Strengthen the bond between your employees and your organization.

Del Williams’s picture

By: Del Williams

An experienced conveyor supplier can advise food processors on the ideal options for resolving common challenges associated with conveying powdered food products, such as caking, packing, and hazardous dust emissions.

Almost every industry has a powdered version of products or ingredients that will require transport throughout a production facility for further processing. Within the food processing industry, this encompasses a range of products including powdered sugar, flour, coffee, cocoa, food additives, protein concentrates, and isolates.

However, there can be challenges in conveying these types of ingredients if the powder is sticky, hygroscopic, or tends to cake or pack. Powdered food products and ingredients can also present significant health and safety hazards when they become airborne and are combustible or have explosive properties.

The quandary for processors is selecting the right conveyor from the variety of options and brands available, which can involve considering all these factors as well as the material’s characteristics, flow rate, and other requirements.

Jones Loflin’s picture

By: Jones Loflin

By now you will have already broken one or more of your resolutions for the new year. You didn’t mean to; it was just so hard to keep that major commitment. While I do believe in setting worthwhile and measurable goals for a new year, I prefer identifying small changes I can sustain throughout the year as opposed to vague or emotionally driven resolutions. For example, using the quote, “Do creative work first, reactive work second,” was a small yet powerful change I made in my daily plan a few years ago, and it served me much more effectively than saying something like, “I resolve to be happier.”

With that frame of mind, here are 24 ways I believe you can move your work and life forward this year.

1. Plan for all three rings of your circus

Multiple Authors
By: Alonso Diaz, Maria DiBari

Inspections by the U.S. Food and Drug Administration (FDA) are on the rise after the nation has recovered from the Covid-19 pandemic. Domestic inspections showed a drop in 2020 due to state health guidelines around quarantine.

The rise has more than doubled within three years of post-pandemic inspections. Figure 1 shows foreign and domestic inspections for all FDA-regulated categories: tobacco, devices, biologics, drugs, food, cosmetics, and veterinary.


Figure 1: All FDA-regulated categories as of January 2024


Figure 2: Device inspections for 2021, 2022, and 2023 as of January 2024

As inspections rise, organization are divesting their traditional quality departments, leaving major gaps in production operations and increasing risks within the business. Some of those include inadequate product investigation and root cause analysis; effectiveness checks not performed (leading to warning letters); and possible legal ramifications, such as injunctions.

Jessica Rector’s picture

By: Jessica Rector

Do you have a Negative Nancy (NN) or Toxic Tim (TT) that you’re keeping longer than you should? Would you let them go if you weren’t so short staffed? One Negative Nancy or Toxic Tim infiltrates the whole company, and their attitude spreads throughout, affecting everyone.

Think of it like this: You attend a meeting that NN was in. When you leave, you approach Positive Polly and share with her, “It’s so frustrating dealing with NN. Why is she still here? All we do is constantly listen to her babble and unhappiness.”

Before you know it you become a Negative Nancy, and Positive Polly sees the effect the original NN has had on you and the team. It only takes one person thinking negatively to bring down the whole environment, culture, and team. In order to help you, Positive Polly shares the following.

According to research from Fred Luskin of Stanford University, you have 60,000 thoughts a day, and 80% of them are negative. These come in the form of doubt, worry, and stress, and are linked to poor attitudes, declining engagement, and poor performance.

Multiple Authors
By: Anjana Susarla, Casey Fiesler, Kentaro Toyama

The year 2023 was one of AI hype. Regardless of whether the narrative was that AI was going to save the world or destroy it, it often felt as if visions of what AI might be someday overwhelmed the current reality. And though anticipating future harms is a critical component of overcoming ethical debt in tech, getting too swept up in the hype risks creating a vision of AI that seems more like magic than a technology that can still be shaped by explicit choices. But taking control requires a better understanding of that technology.

One of the major AI debates of 2023 was around the role of ChatGPT and similar chatbots in education. This time last year, most relevant headlines focused on how students might use it to cheat and how educators were scrambling to keep them from doing so—in ways that often did more harm than good.

Mike Figliuolo’s picture

By: Mike Figliuolo

If you have a new business idea, I’m excited for you. If you ever want to get it off the ground, however, be sure you have a problem. A real problem. I know that sounds cryptic. Allow me to explain.

When I hear a new pitch, the first question I ask is, “What’s the problem?”

You would be surprised how many times the response to that question is a look like a dog noticing a ceiling fan (dazed and confused). If you want to be successful as a new startup, you must have a problem. If you can’t articulate what problem you solve for the world, there’s a low likelihood you will sell anything. “Pull” selling is exponentially more powerful than “push” selling. When the world has a problem, they will pull your solution. Don’t have a problem? Then you’re pushing your solution on the world.

Allow me to offer some examples, then some guidance on how to think about this issue.

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