Featured Product
This Week in Quality Digest Live
Six Sigma Features
Donald J. Wheeler
Using process behavior charts in a clinical setting
Alan Metzel
Introducing the Enhanced Perkin Tracker
Donald J. Wheeler
What you think you know may not be so
William A. Levinson
The AIAG offers a clearly defined and powerful synergy between the three
Donald J. Wheeler
How does it compare with a process behavior chart?

More Features

Six Sigma News
Sept. 28–29, 2022, at the MassMutual Center in Springfield, MA
Elsmar Cove is a leading forum for quality and standards compliance
Is the future of quality management actually business management?
Too often process enhancements occur in silos where there is little positive impact on the big picture
Collect measurements, visual defect information, simple Go/No-Go situations from any online device
Good quality is adding an average of 11 percent to organizations’ revenue growth
Floor symbols and decals create a SMART floor environment, adding visual organization to any environment
A guide for practitioners and managers
Making lean Six Sigma easier and adaptable to current workplaces

More News

CRC Press

Six Sigma

Design for Six Sigma in Product and Service Development

How DFSS is linked to organizational leadership, product development, system integration, and more

Published: Monday, June 11, 2012 - 10:16

(CRC Press: Boca Raton, FL) -- Design for Six Sigma in Product and Service Development: Applications and Case Studies (CRC Press, 2012), written by chapter authors, is edited by Elizabeth Cudney, Ph.D., and Sandra L. Furterer, Ph.D.

The book discusses how DFSS is linked to organizational leadership, product development, system integration, critical parameter management, voice of the customer, quality function deployment, and concept generation. The chapter authors, who are experienced Six Sigma Black Belts and Master Black Belts, provide real-world case studies that demonstrate how the application of DFSS has significantly improved meeting customer requirements. They follow the identify-define-design-optimize-validate (IDDOV) structure for new product or service development.

Quality tools and methods covered include quality function deployment, voice of the customer, Pugh concept selection, ideal function, failure mode and effects analysis (FMEA), reliability, measurement systems analysis, regression analysis, and capability studies, among others. The book includes more than 200 figures and tables to help the reader understand the methodology. This is one of few books that provide the practical knowledge required to be up and running quickly.

View abstracts of all chapters here.

About Elizabeth Cudney and Sandra L. Furterer

Elizabeth Cudney, Ph.D., assistant professor of engineering management and systems engineering at Missouri S&T, who also serves as associate director of Missouri S&T’s Design Engineering Center, joined the Missouri S&T faculty in 2007. She has published more than 80 scholarly articles on those subjects. She is the author of Using Hoshin Kanri to Improve the Value Stream (Productivity Press, 2009), and she is the co-author of Implementing Lean Six Sigma Throughout the Supply Chain, (Productivity Press, 2010). Prior to returning to school for her doctorate, Cudney worked at Jacobs Vehicle Systems in Bloomfield, Connecticut, in various roles including Six Sigma Black Belt, quality and process engineer, quality auditor, senior manufacturing engineer, and manufacturing manager.

Sandra L. Furterer, Ph.D., vice president for business process improvement at Chase Bank, has more than 20 years of experience in business process and quality improvements. She has published and/or presented more than 20 conference papers/proceedings in the areas of lean Six Sigma, quality, operational excellence, and engineering education and is a Six Sigma Master Black Belt. Furterer is the author of Lean Six Sigma in Service: Applications and Case Studies (CRC Press, 2009).



About The Author

CRC Press’s picture

CRC Press

CRC Press is a premier global publisher of science, technology, and medical resources. It offers unique, trusted content by expert authors, spreading knowledge and promoting discovery worldwide. Its aim is to broaden thinking and advance understanding in the sciences, providing researchers, academics, professionals, and students with the tools they need to share ideas and realize their potential. CRC Press is a member of Taylor & Francis Group, an informa business.