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Productivity Press

Quality Insider

Utilizing the 3Ms of Process Improvement

A step-by-step guide to better outcomes leading to performance excellence

Published: Friday, July 20, 2012 - 14:48

(Productivity Press: Boca Raton, FL) -- Why is it that some improvement efforts succeed while others fail despite robust change management programs and the often do-or-die pressure to improve? Quite simply, there are three elements that separate those that succeed from those that fail. They are the 3Ms—measure, manage to measure, and make it easy.

Complete with forms, templates, and case studies from the aviation and manufacturing industries, Utilizing the 3Ms of Process Improvement, by Richard Morrow (Productivity Press, 2012) supplies step-by-step guidance on how to use the 3Ms to achieve performance excellence that lasts. Suitable for a wide audience—including suppliers, manufacturers, and those who work in service organizations, schools, health care, and government—it is as much about the science of process improvement as it is about how to lead process improvement utilizing the 3Ms.

Illustrating applications of the 3Ms across a range of industries, the book weaves stories throughout about role models who have succeeded, as well as those who have failed. It identifies the specific elements that were missing or defective in the failed attempts to provide a clear understanding of how the three elements work together. Equipping you with a culture change method based on changing behaviors, it provides a leadership and management guide to achieving your objectives.

The 3Ms have worked for Ben Franklin, Abraham Lincoln, and the author’s teams across the globe. Now, with this book, you can put the power of the 3Ms to work for you in your quest toward improving processes and reducing costs.

The author encourages reader interaction and feedback on his website at www.rpmexec.com. He also provides you with access to the forms and templates described in the book.

Features

• Discusses change in performance improvement
• Details health care applications of the 3Ms
• Includes forms and templates to make it easy for the reader to apply the 3Ms
• Provides a leadership and management guide to achieving objectives
• Describes a culture change method based on changing behaviors

Contents

Overview of Process Improvement and the 3Ms
Change Leadership
Resistance to Change and Process Improvement
Process Improvement Methodologies
Roadmap for Process Improvement
Chartering the Process Improvement Work
Stakeholder Analysis
Finding the Root Causes, Improving, and Controlling
Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier
What to Measure
Measure Risk to Achieve High Reliability
Measurement as a System
How to Share and Communicate Measurements
3Ms: Manage to the Measure
3Ms: Make It Easier
High Reliability

About Richard Morrow

Richard Morrow is a consultant with more than 25 years of senior leadership experience in health care, aviation, construction, automotive, and high tech. Morrow leads Healthcare Performance Partners’ Quality, Safety, and High Reliability unit, a MedAssets company. He has written lean Six Sigma performance excellence courses and taught and deployed programs internationally for Eaton Corp., SKF, Motorola, United Airlines, The Joint Commission, and Healthcare Performance Partners.

Morrow wrote and leads Belmont University’s Lean Healthcare Certification Program for Supply Chain Professionals, which is a blend of the Toyota Production System, Six Sigma, and change leadership methodologies. He is a certified Master Black Belt and the author of the companion book, Utilizing the 3Ms in Process Improvement in Healthcare: A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership (Productivity Press, 2012) and is a contributing editor on performance improvement, quality, and safety publications. 

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Productivity Press

For more than 25 years, Productivity Press has developed the largest catalog available anywhere of publications and learning tools about lean methodology, continuous improvement, and operational excellence. It is currently the premier source of authoritative information on organizational transformation. Productivity Press is an imprint of CRC Press, a premier global publisher of science, technology, and medical resources. Its aim is to broaden thinking and advance understanding in the sciences, providing researchers, academics, professionals, and students with the tools they need to share ideas and realize their potential. CRC Press is a member of Taylor & Francis Group, an informa business.