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Quality Insider

Event: The Quest for Excellence XXII

The official conference of the Malcolm Baldrige National Quality Award

Published: Friday, March 26, 2010 - 14:29

(NIST: Gaithersburg, MD) -- The Quest for Excellence XXII is bringing a passion for excellence, innovative practices, engaging conversations, and showcasing world-class results, dynamic leaders, and sustainability to all attendees on April 12–14 at the Hilton Washington in Washington D.C.

Quest is the leading conference to learn best performance management practices from Baldrige Award recipients and how to:
• Improve your organization’s performance results
• Enhance leadership effectiveness
• Build customer and employee engagement
• Increase organizational innovation to gain and sustain competitive advantages
• Improve process management
• Create an environment that fosters social responsibility and ethical behavior
• Increase organizational sustainability

The 2009 Baldrige Award recipients and leaders from business, education, health care, and nonprofit will share best performance management practices, their journeys to performance excellence, and lessons learned. As a conference participant, you will:

• Learn best performance management practices from the 2009 Baldrige Award recipients
• Gain knowledge of the Baldrige Criteria in educational presentations
• Engage in dynamic networking opportunities
• Take away practices to apply to your organization to improve performance and get world-class results
• Be inspired as part of a movement that is making America better by making organizations better

Attendees select the sessions of their choice in order to track a 2009 Award recipient, track a Baldrige category, or mix and match. Organizational results are addressed along with the appropriate criteria category describing the approaches and deployment. Question and answer time follows the presentations. Sessions include:

  • Strategic planning
  • Customer focus
  • Measurement, analysis, and knowledge management
  • Work force focus
  • Process management
  • Journey to performance excellence

 Who should attend

CEOs, senior managers, executives, directors, heads of operating units, or quality/performance improvement leaders/practitioners, from business, education, government, health care, and nonprofit sectors with an interest in personal learning and organizational improvement. 

2009 award recipients and keynote speakers

Quest for Excellence features best performance management practices from the 2009 Malcolm Baldrige National Quality Award recipients.


Honeywell Federal Manufacturing & Technology
Honeywell FM&T is a management and operating contractor specializing in electrical, mechanical, and engineered material components.  With locations in Missouri, New Mexico, and Arkansas, they are one of the nation’s most diverse, low-volume, high reliability production facilities serving government agencies, national labs, universities, and industry. 

Small Business

MidwayUSA is a family-owned, catalog/Internet-based retail merchant that offers hunting, gunsmithing, shooting, and reloading products. Located in Missouri, MidwayUSA has a workforce of 243 and revenues of $185 million.

Health Care

A nonprofit health system with seven locations in southeastern New Jersey, AtlantiCare is the largest health care provider in the region and has a workforce of more than 4,872.

Heartland Health
Heartland Health is an integrated, not-for-profit, community-based health care delivery system that serves a 22-county market in four states. 


VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center
The VA Pharmacy Center is a federal agency that supports clinical trials for current veteran health issues.  Based in New Mexico, the Center manages drugs and devices used in clinical trials worldwide by the VA and other federal agencies.

Four ways to register
Register by March 31 for $150 discount.

1. Register online.
2. Call (800) 248-1946, use your MC, VISA, or AMEX card.
3. Print the registration form from the brochure pdf, complete it, and fax your complete registration form with credit card payment to (414) 272-1734.
4. Print the registration form from the brochure pdf, complete it, enclose payment, and mail to:

The Quest for Excellence XXII
ASQ Customer Care
600 N. Plankinton Ave.
Milwaukee, WI 53203


About The Author

NIST’s picture


Founded in 1901, the National Institute of Standards and Technology (NIST) is a nonregulatory federal agency within the U.S. Department of Commerce. Headquartered in Gaithersburg, Maryland, NIST’s mission is to promote U.S. innovation and industrial competitiveness by advancing measurement science, standards, and technology in ways that enhance economic security and improve our quality of life.