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Quality Insider

ASQ Names Ann Jordan CEO

Selected for forward-thinking approach to the member and educational experience, commitment to a positive and inclusive culture

Published: Monday, January 18, 2021 - 12:00

The leading global association for quality professionals, ASQ, announces that Ann Jordan has been confirmed as the society’s CEO, effective immediately. Jordan has served as interim CEO since January 2020. She joined ASQ in 2017 as general counsel and has worked extensively with the board of directors to develop and drive strategic growth and business transformation initiatives.

“Ann’s leadership has been critical over the past year as ASQ navigated the Covid-19 pandemic and its impact on our membership,” says 2021 ASQ chair, Janet Raddatz. “Her substantial knowledge in business operations and dedication to delivering greater member value allowed the society to overcome remarkable obstacles and look ahead to the advancement of the mission of quality.”

Ann Jordan has been confirmed as the ASQ’s new CEO

After a robust search and evaluation process, Jordan was selected for her proven record during the pandemic crisis, forward-thinking approach to the member and educational experience, and commitment to a positive and inclusive culture focused on achieving organizational purpose.

“Much like the quality profession, ASQ is evolving our offerings and systems to reflect digital transformation and the expectations of current and next-generation members and customers,” Jordan says. “This is an exciting time for the society, and I am truly honored for the opportunity to collaborate with our members, subject matter experts, and world partners to promote excellence through quality.”

Prior to joining ASQ, Jordan held leadership roles and global responsibilities in diverse industry areas committed to quality systems and improvement, including original equipment manufacturers (OEMs), maintenance, repair, and operations (MRO), and insurance and risk management solutions. She began her career as a practicing lawyer. In 2018, while serving as general counsel of ASQ, Jordan was named Top Corporate Counsel: Best Corporate Counsel, Private Company by The Milwaukee Business Journal as part of the C-Suite Stars awards.

Jordan holds a J.D. from University of Iowa College of Law and a B.A. in political science and psychology. She lives with her family in the Historic Third Ward neighborhood of Milwaukee.

Jordan talks about ASQ’s future

Quality Digest’s CEO, Jeff Dewar, interviewed Ann Jordan after the announcement of her appointment as CEO of ASQ. Some highlights:

Q: ASQ has been without a confirmed CEO for 14 months. Now that you have officially taken this office, do you have any priorities for 2021?

A: Absolutely! They are not my individual priorities, but rather those developed by the board of directors and executive staff collectively. We have spent a lot of time looking beyond the pandemic—it’s been a time of a lot of introspection and proactive work. We’re going to have an exciting year.

Q: Can you tell our readers the top one or two?

A: The first is that 2021 is going to be a year of “thought leadership” by ASQ. And primary among that is how digital transformation affects the quality profession.

Q: Has the pandemic accelerated this movement?

A: Tremendously. Organizations are desperate for answers to how best to do this. Our efforts will lead to guidance for how to put the processes in place to make such a transformation successful. This is right in the center of what quality is all about.

Q: Will there be a focus on professional development?

A: That’s our second priority, focusing on member value, particularly advanced education and career pathing. How to help quality professionals advance in their careers in light of the changing world. And the pandemic, as horrible as it is, has put quite a spotlight on how critically important quality processes are. One perfect example is in the development, storage, transportation, and distribution of the Covid-19 vaccines. It has been nothing short of amazing how this has brought C-suite awareness of the critical importance of quality processes and the professionals who manage them.

Q: Regarding ASQ as an organization, will we see any changes this year?

A: The relationship between ASQ and newly created ASQExcellence (ASQE) creates new opportunities for thought leadership and career growth for quality professionals.. ASQ and ASQE are sibling organizations, and they will work together for both the benefit of our members and the industry at large. There’s exciting things to come.


About The Author

ASQ’s picture


The American Society for Quality (ASQ) is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations, and communities to meet tomorrow’s critical challenges. ASQ is headquartered in Milwaukee with national service centers in China, India, and Mexico. Learn more about ASQ’s members, mission, technologies, and training at http://asq.org