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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
The difference between value-add and value-unique
Tom Taormina
Clause 8 contains the requirements for planning, designing, and bringing to fruition products or services
Sarah Simon
Bringing the camps together
Quality Digest
PPE counterfeits endanger lives. Testing ensures real PPE does its job.
Grant Ramaley
The IAF certification database could help confirm the quality of medical purchases by governments

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Tracking Covid-19

Video Information

We look at several interesting articles on Covid-19 that Quality Digest has run in the past few weeks.

"Tracking Covid-19" series by Don Wheeler, Al Phadt, and Kathryn Whyte.
A look at Covid-19 using a semilog chart.

"Break the Curve and Keep It Broken" by Bill Levinson
A mathy look at R-naught and the impact of various mitigations on Covid-19

"Four Ways Companies Can Support Their Workers During the Coronavirus Crisis" by Paula Caligiuri and Helen De Cieri from The Conversation.
Four research-backed ways companies can promote employees' health and well-being during this crisis.

 
 

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