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This Week in Quality Digest Live
Customer Care Features
Lisa Apolinski
Adding what customers want
Shabnam Azimi
They also underestimate how many negative reviews might be fakes
Scott Trevino
Cybersecurity can’t wait
Amy Brown
AI and machine learning can help turn call-center conversations into actionable improvement strategies

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Customer Care News
Driving advances across the electronics ecosystem
Weighing supply and customer satisfaction
Showcasing tech, solutions, and services at Gulfood Manufacturing 2022
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach

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Tips for working from home

Video Information

As Quality Digest’s Ryan Day writes in his article “Embracing Work-From-Home: Insights for employers” the recent shelter-in-place orders have made work-from-home the new normal, and some organizations are struggling with the transition to working as a remote team. But there are companies that have been doing so for quite some time, and we can benefit from their experience.

Here are some tips that you can find in Ryan’s article and his interview with Eric Doster, CEO of Dozuki, and Jennifer Dennard, COO of Range. They have been working within remote teams for years.

 
 

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