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This Week in Quality Digest Live
Customer Care Features
William A. Levinson
We already have the tools, knowledge, and monetary incentive to address environmental issues
Emily Safrin
Three strategies for converting customers into brand devotees
Mark Rosenthal
Making headway as a change agent
Paul Laughlin
Part 1: The technical stuff
Pavel Kireyev
Three tips for deploying AI

More Features

Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

More News

Strategic teams: From goal, to strategy, to action

Video Information

Story links for Nov. 15, 2019


What are strategic teams and how do they help your company achieve its strategic goals? Dan Wolf, author of “Strategic Teams and Development: The fieldbook for People Making Strategy Happen,” will tell us what makes a good strategic team.  

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