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This Week in Quality Digest Live
Customer Care Features
Annette Franz
With whom, how, and why
Barnaby Lewis
Travel, online ratings, and a new ISO standard that benefits both
Knowledge at Wharton
Companies can benefit themselves if they bring out the altruistic side of their consumers
Annette Franz
You can’t transform what you don’t understand
David Dubois
Create a competitive advantage by tailoring technology to customer relationships

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- March 22, 2019

Video Information

Story links for March 22, 2019

 

This week on Quality Digest Live we discuss "standard work" with Jim Benson, CEO of Modus Cooperandi, and Charlie Whitney, vice president and general manager, Turner Construction Co. What is "standard work" exactly, and how is it used? Plus, how standard work is being used in the construction industry.

 

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