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This Week in Quality Digest Live
Customer Care Features
Joerg Niessing
Digital resilience starts with an analytics transformation: data set, mindset, and skill set
Lola Butcher
Virtual healthcare has been pushed into the mainstream. Will we go back to doctors’ waiting rooms?
Greg Hutchins
Risk is becoming our lens for everything from managing, to working, and even going to the store.
Tom Taormina
Clause 9 of the standard can truly quantify business excellence and risk avoidance
Ben Brumfield
People think robots bomb as nannies and comedians. OK for package deliverers and tour guides.

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live From IMTS-- September 13, 2018

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