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This Week in Quality Digest Live
Customer Care Features
Annette Franz
Sharing roles in CX can provide dividends for both customer and proprietor
Yoav Kutner
Let salespeople spend more time on customer service, market research, and competitor analysis
Gleb Tsipursky
Effective engagement can foster productivity and stronger financials
Nate Burke
Leverage AI to meet customer needs, create more effective marketing campaigns, increase online sales
Innovating Service With Chip Bell
When customers release their imagination to resolve a problem, everyone benefits

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

QDL Tech Corner: Olympus DSX1000 Digital Microscope

Video Information

QDL for August 23, 2019

This week: A close look at the Olympus DSX1000 Digital Microscope

We look at a new digital microscope from Olympus. The DSX1000 boasts a 20–7,000X magnification range and the ability to instantly switch between six observation methods. A fast motorized optical zoom lets you optically zoom in and out by simply turning the dial on the console. Advanced algorithms enable you to capture high-resolution 3D images just by pushing a button.

 

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