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This Week in Quality Digest Live
Customer Care Features
Annette Franz
Customer-centricity flows through the veins of the organization and into everything every employee does
Nate Burke
Who is your customer? How will you manage your store?
Knowledge at Wharton
Create feedback systems that improve, rather than diminish, performance
Jim Benson
We could do with a few more conversations about respect
Nate Burke
Data are great, but human judgement gives you an edge over competitors

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

OroCommerce: an Ecommerce Platform Built for Business

Video Information

You might think that buyers' and sellers' expectations for an ecommerce platform would be the same regardless of whether it was for B2B or B2C. But that isn’t true. What a business needs from an ecommerce platform is not always the same as what a consumer needs.

To deliver the best B2B ecommerce experience for business clients, a platform must be designed with business in mind. We speak with Yoav Kutner, co-founder of Oro Inc.

 
 

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