OroCommerce: an Ecommerce Platform Built for Business | Quality Digest

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Customer Care Features

Customer-Centricity: What Exactly Is It?

Annette Franz

Customer-centricity flows through the veins of the organization and into everything every employee does

What to Consider When Setting Up an Online Marketplace

Nate Burke

Who is your customer? How will you manage your store?

Pull, Don’t Push: Designing Effective Feedback Systems

Knowledge at Wharton

Create feedback systems that improve, rather than diminish, performance

Respect As a Lean Agile Lens

Jim Benson

We could do with a few more conversations about respect

Taking a Qualitative Approach to a Data-Driven Market

Nate Burke

Data are great, but human judgement gives you an edge over competitors

Customer Care News

Study Finds Quality Shifting From Operational Compliance to Strategic Business Driver

Good quality is adding an average of 11 percent to organizations’ revenue growth

Restaurants Lose Customer Satisfaction to Fast Food

Chick-fil-A leads; Chipotle Mexican Grill stabilizes

New Customer Satisfaction Results for Utilities, Healthcare, Consumer Shipping

Consolidated Edison posts large gain; patient satisfaction is stable

Ford Suppliers Showcase Environmentally Friendly Manufacturing

Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries

ACSI: Retailers Improve Customer Satisfaction Amid Store Closings

Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s

ACSI: Higher Satisfaction for Nondurable Goods and Everyday Items

TVs and video players lead the pack, with internet services at the bottom

Ethics Requirements Now Included in Global Automotive Quality Standard

AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949

ACSI: Car Buyer Satisfaction Rises

Good news for Detroit

Effective Use of Social Media

The Baldrige Criteria for Performance Excellence can help

OroCommerce: an Ecommerce Platform Built for Business

Video Information

You might think that buyers' and sellers' expectations for an ecommerce platform would be the same regardless of whether it was for B2B or B2C. But that isn’t true. What a business needs from an ecommerce platform is not always the same as what a consumer needs.

To deliver the best B2B ecommerce experience for business clients, a platform must be designed with business in mind. We speak with Yoav Kutner, co-founder of Oro Inc.