Featured Product
This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
The difference between value-add and value-unique
Tom Taormina
Clause 8 contains the requirements for planning, designing, and bringing to fruition products or services
Sarah Simon
Bringing the camps together
Quality Digest
PPE counterfeits endanger lives. Testing ensures real PPE does its job.
Grant Ramaley
The IAF certification database could help confirm the quality of medical purchases by governments

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Lean in government

Video Information

Are lean programs and government agencies odd bedfellows? Not really. Both private and public sector organization often must do more with less. We talk with Tracy O'Rourke of GoLeanSixSigma.com about how lean gives taxpayers more bang for their buck.

Also, Russell Morrison of CMSC talks about technical-paper presentation at the annual Coordinate Metrology Systems Conference.

Attend CMSC conference this July 20-24, 2020, in New Orleans.

Want to present at the CMSC? CMSC Call for Papers

 
 

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