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This Week in Quality Digest Live
Customer Care Features
Dallas Crawford
Machine learning algorithms are the ‘robots’ in the pricing process
James J. Kline
A sound quality management foundation exists in local government
The Un-Comfort Zone With Robert Wilson
You can’t stop change; all you can do is prepare
Innovating Service With Chip Bell
‘When you innovate you’ve got to be prepared for everyone telling you that you’re nuts’
Tom Taormina
Risk and liability are the result of continual improvement done poorly

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Fake PPE On the Rise

Video Information

We talk to Stanley Chao about the problems of fake personal protective equipment (PPE) hitting the market. Where is it from? Does all the blame rest with China? What you can do?

Article: This Time, It’s Not All China’s Fault 

All In Consulting

Book: Selling to China: A Guide for Small and Medium-Sized Businesses

 
 

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