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This Week in Quality Digest Live
Customer Care Features
Lisa Apolinski
Adding what customers want
Shabnam Azimi
They also underestimate how many negative reviews might be fakes
Scott Trevino
Cybersecurity can’t wait
Amy Brown
AI and machine learning can help turn call-center conversations into actionable improvement strategies

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Customer Care News
Driving advances across the electronics ecosystem
Weighing supply and customer satisfaction
Showcasing tech, solutions, and services at Gulfood Manufacturing 2022
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach

More News

Fake PPE On the Rise

Video Information

We talk to Stanley Chao about the problems of fake personal protective equipment (PPE) hitting the market. Where is it from? Does all the blame rest with China? What you can do?

Article: This Time, It’s Not All China’s Fault 

All In Consulting

Book: Selling to China: A Guide for Small and Medium-Sized Businesses

 
 

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