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This Week in Quality Digest Live

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Customer Care Features
What to Look for in a Maintenance Contractor
Bryan Christiansen
And when to hire one
Understanding the FDA’s Human Factors Guidance Draft
Etienne Nichols
What medical device manufacturers need to know
Reliably and Repeatedly Deliver Good Customer Service
Kate Zabriskie
Don’t get distracted by dazzle
Digital Twin Technology: Future of Patient Healthcare
Trupti Dhere
Technology helps doctors make more informed decisions, minimize adverse events, improve patient care
Balancing Customer Insights With the Bottom Line
Greg Kihlström
First, ask the right questions

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Customer Care News
3D Guide Removes Frustration From Product Assembly
Yotrio and SunVilla to provide interactive, 3D-enabled assembly via BILT app
NIST Selects ‘Lightweight Cryptography’ to Protect Small Devices
Algorithms protect data created and transmitted by IoT and other small electronics
Configit’s Ace Plug-In Delivers Immersive 3D Product Experience
Customers can place orders in a self-service configurator
SprutCAM Tech Updates Free Robot Calibration Mobile App
Application now supports 14 leading industrial robot manufacturers
Fastems Launches myFastems
New digital service supports all Fastems systems
Cockerill Chooses Herbert OCULUS Optical Sorters
Key Technology’s system boosts quality, throughput
Molex Predicts Rapid Increase in Applications Using Real-Time Data
Driving advances across the electronics ecosystem
Supply Chain Expert Focuses on Inventory
Weighing supply and customer satisfaction
Husky Technologies Travels to Dubai
Showcasing tech, solutions, and services at Gulfood Manufacturing 2022

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Don't roll your eyes at me!

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Marcia Reynolds, President of Covisioning, and author of The Discomfort Zone, discusses how to deal with people who nonverbally communicate their displeasure.

Book: The Discomfort Zone

Book: Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry

 
 

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