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This Week in Quality Digest Live
Customer Care Features
Melissa Burant
A way to visualize and help prioritize risks, actions
Michael King
Augmenting and empowering life-science professionals
Meg Sinclair
100% real, 100% anonymized, 100% scary
Mike Figliuolo
The customer isn’t always right
Alonso Diaz
Consulting the FDA’s Case for Quality program

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Customer Care News
For companies using TLS 1.3 while performing required audits on incoming internet traffic
Accelerates service and drives manufacturing profitability
Providing pipeline integrity with remote monitoring
Integrated energy services enhance customer experience
Empowers real-time remote monitoring and technical support
Latest features enhance complex BOM generation and customer experiences
New video in the NIST ‘Heroes’ series
A tool to help detect sinister email

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Don't roll your eyes at me!

Video Information

Marcia Reynolds, President of Covisioning, and author of The Discomfort Zone, discusses how to deal with people who nonverbally communicate their displeasure.

Book: The Discomfort Zone

Book: Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry

 
 

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