Featured Product
This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
The difference between value-add and value-unique
Tom Taormina
Clause 8 contains the requirements for planning, designing, and bringing to fruition products or services
Sarah Simon
Bringing the camps together
Quality Digest
PPE counterfeits endanger lives. Testing ensures real PPE does its job.
Grant Ramaley
The IAF certification database could help confirm the quality of medical purchases by governments

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Don't roll your eyes at me!

Video Information

Marcia Reynolds, President of Covisioning, and author of The Discomfort Zone, discusses how to deal with people who nonverbally communicate their displeasure.

Book: The Discomfort Zone

Book: Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry

 
 

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