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This Week in Quality Digest Live
Customer Care Features
Dirk Dusharme @ Quality Digest
Retailers that don’t use technology to streamline operations will lose business
Dawn Bailey
A legacy of forward thinking kept medical center on its award-winning path
Kiley Becker
Leverage the full potential of your workforce
Quality Digest
57 percent of consumers believe restaurant employees have more control over their experience than the brand itself
Innovating Service With Chip Bell
You will need all the half-baked, slightly wild ideas you can get

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Customer Care News
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949

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Don’t bury your head in the sand

Video Information

Research shows that professionals at all levels suffer from the tendency to deny uncomfortable facts. We would rather convince ourselves that everything is going to be all right, rather than consider and safeguard ourselves against adverse events. Why do we do that? And what can we do about it? We interview Gleb Tsipurski CEO of Disaster Avoidance Experts.

Don't miss the webinar: "Why Do Quality Professionals Ignore Serious Risks in the Post-COVID Recovery (and What to Do About It)

 
 

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