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This Week in Quality Digest Live

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Customer Care Features
Transferring Plant-Floor Efficiency to Pricing Efficiency
Dallas Crawford
Machine learning algorithms are the ‘robots’ in the pricing process
Quality in Local Government: A Reinvigoration
James J. Kline
A sound quality management foundation exists in local government
Master Fear of Change With These Tips
The Un-Comfort Zone With Robert Wilson
You can’t stop change; all you can do is prepare
Innovating With Crazy Customers
Innovating Service With Chip Bell
‘When you innovate you’ve got to be prepared for everyone telling you that you’re nuts’
The Future of Quality Management Is Business Success, Part 8
Tom Taormina
Risk and liability are the result of continual improvement done poorly

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Customer Care News
Study Finds Quality Shifting From Operational Compliance to Strategic Business Driver
Good quality is adding an average of 11 percent to organizations’ revenue growth
Restaurants Lose Customer Satisfaction to Fast Food
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
New Customer Satisfaction Results for Utilities, Healthcare, Consumer Shipping
Consolidated Edison posts large gain; patient satisfaction is stable
Ford Suppliers Showcase Environmentally Friendly Manufacturing
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
ACSI: Retailers Improve Customer Satisfaction Amid Store Closings
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
ACSI: Higher Satisfaction for Nondurable Goods and Everyday Items
TVs and video players lead the pack, with internet services at the bottom
Ethics Requirements Now Included in Global Automotive Quality Standard
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
ACSI: Car Buyer Satisfaction Rises
Good news for Detroit
Effective Use of Social Media
The Baldrige Criteria for Performance Excellence can help

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Careers in metrology

Video Information

One of the more interesting measurement technologies we cover is 3D measurement. We talk about careers in 3D metrology with Matt Ilardo from Brookhaven National Laboratory and Keith Bevan from the National Physical Laboratory in the United Kingdom. From manufacturing to field work to R&D, 3D metrology offers exciting job opportunities to tech-minded individuals.

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CMSC Women in Metrology information

 
 

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