Featured Product
This Week in Quality Digest Live
Management Features
Master Gage and Tool Co.
Why it matters for accurate measurements
Lee Simmons
Lessons from a deep dive into 30 years of NFL and NBA management turnover
Mike Figliuolo
Sure, you have to be professional, but have a good time anyway
Margaret Graziano
Unlocking the power of organizational culture
Graham Ward
Asserting yourself and setting clear boundaries

More Features

Management News
A tool to help detect sinister email
Developing tools to measure and improve trustworthiness
Manufacturers embrace quality management to improve operations, minimize risk
How well are women supported after landing technical positions?
Adds increased focus on governance
Survey shows 85% of top performers rely on it to achieve business objectives

More News

Quality Digest


Problem-Solving, Creativity Most In-Demand Human Skills in the Age of AI

Nearly two-thirds of HR managers feel AI is changing the skills needed in today’s workplace

Published: Tuesday, August 15, 2023 - 11:00

(TalentLMS: San Francisco) -- As the influence of artificial intelligence (AI) and automation continues to grow in the workplace, a recent survey of human-resources managers conducted by TalentLMS sheds light on the required skills and the challenges faced by companies navigating the AI era.

The research, which surveyed HR managers across industries, found that 64% of them acknowledged that the rise of AI is transforming the landscape of in-demand skills, with 65% of respondents believing digital skills, interpersonal skills, and cognitive skills will be crucial for success in the AI era. According to respondents, the most in-demand cognitive skills in the AI era are: problem-solving; creativity, originality, and imagination; and the ability to learn.

One significant concern identified is the skills gap that companies anticipate due to the increasing prevalence of AI; 43% of HR managers estimated that their organization will face a skills gap as a result of AI.

Recognizing the urgency to bridge this gap, a majority of HR managers (58%) will use upskilling and reskilling initiatives, along with investing in AI training tools (58%). “Embracing AI in our learning and development initiatives is crucial for building organizational resilience,” says Thanos Papangelis, co-founder of TalentLMS and CEO at Epignosis. “It empowers individuals to adapt, innovate, and thrive in an ever-evolving landscape, ensuring future success.”

Furthermore, 41% of HR managers intend to hire new employees to overcome the skills gap caused by AI, among other proactive measures.

How AI is affecting employee wellness

The survey also indicated the effect of AI on employee well-being; 56% of HR managers agreed that the AI-driven necessity to develop new skills is contributing to increased employee stress. Moreover, 58% expressed concern that AI is fueling job insecurity among employees, while the same percentage believed that older generations might feel less confident at work than their younger colleagues.

How HR managers are adapting to the changing workplace

In light of AI adoption in the workplace, the survey revealed that 85% of HR managers plan to invest in learning and development (L&D) initiatives to train employees on AI. Upskilling (63%) and reskilling (62%) emerged as critical focus areas for HR managers, while 54% emphasized the importance of allocating a budget for AI training.

When it comes to transitioning to an AI-driven future, 45% of HR managers stressed the necessity for companies to establish a clear AI policy—guidelines on how to ethically and appropriately leverage AI in the workplace. Additionally, 41% of HR managers believe that organizations should prepare for a blended workforce, comprising both employees and AI, to maximize the benefits of AI implementation.

Download the full research here.


About The Author

Quality Digest’s picture

Quality Digest

For 40 years Quality Digest has been the go-to source for all things quality. Our newsletter, Quality Digest, shares expert commentary and relevant industry resources to assist our readers in their quest for continuous improvement. Our website includes every column and article from the newsletter since May 2009 as well as back issues of Quality Digest magazine to August 1995. We are committed to promoting a view wherein quality is not a niche, but an integral part of every phase of manufacturing and services.