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Gleb Tsipursky

Management

Elon Musk’s Return-to-Office Edict Undermines Tesla’s Future

Musk’s unrealistic desire for control doesn’t consider current workplace data

Published: Wednesday, June 22, 2022 - 12:03

Elon Musk recently demanded that all Tesla staff return to the office full-time, according to an email sent to executive staff and leaked on social media. Musk said those who don’t want to come to office should “pretend to work somewhere else,” insinuating that those who work from home aren’t actually working.

This authoritarian, top-down approach rooted in mistrust and false assumptions goes against best practices. It speaks to an illusion of control that will undermine employee productivity, engagement, innovation, retention, and recruitment at Tesla.

One of Musk’s false assumptions involves the idea that employees “pretend” to work from home. In fact, research using both surveys and behavior tracking from the early days of the pandemic has shown that remote work resulted in higher productivity. More recently, academics demonstrated a further increase in productivity in remote work, from five percent in the summer of 2020 to nine percent in May 2022. That’s because companies and employees grew better at working from home.

Yet despite this easily available evidence, Musk wrote in another leaked email that those who work remotely are “phoning it in.” He highlights the importance of being visible and cites his own notoriously long working hours as an example.

Such a focus on visibility in the office speaks to a highly traditionalist leadership mindset underpinned by the illusion of control. This cognitive bias describes our mind’s tendency to overestimate the extent to which we control external events.

It’s especially prevalent in authoritarian executives who want to control their employees. They believe that having employees present in the office guarantees productivity.

In reality, research shows that in-office employees work much less than the full eight-hour day. They actually spend anywhere from 36 to 39 percent of their time working. The rest, according to these studies, is spent on other activities: checking social media, reading news websites, chit-chatting with colleagues about nonwork topics, making nonwork calls, and even looking for other jobs.

Musk’s desire for control isn’t just emphatically unrealistic; it also goes directly against what we know is critical for productivity, engagement, and innovation for information workers: the desire for autonomy.

Studies show that we do our best work through intrinsic motivation, which involves autonomy and control over our work as a fundamental driver of effectiveness. Employees are most engaged, happy, and productive when they have autonomy. A key component of autonomy in the post-pandemic environment involves giving workers flexibility and self-control of where and when they work, rather than trying to shoehorn them into the pre-pandemic “normal.” And though Musk claims that forcing employees to come to the office under the threat of firing will help Tesla develop and make “the most exciting and meaningful products of any company on Earth,” a study of 307 companies finds that greater worker autonomy results in more innovation.

Musk’s obvious lack of trust in his employees contrasts with the much more flexible work policies of other organizations. That includes manufacturing and tech companies where Tesla’s employees might go. Consider the manufacturing company 3M’s approach, which the company explicitly calls “trust-based.” The company allows employees to “create a schedule that helps them work when and where they can most effectively.”

I’ve also personally worked with organizations that show the promise of alternatives to the Musk Way. One of my clients, Applied Materials, a high-tech manufacturer, has developed an “Excellence from Anywhere” modality. Rather than a top-down approach, Applied has a team-led model, where team leaders work with team members to figure out what works best for each team and employee. Applied is adopting best practices to facilitate innovation in remote and hybrid work such as virtual asynchronous brainstorming to sustain a competitive advantage.

Another client of mine, the Information Sciences Institute at the University of Southern California, has adopted research-driven approaches to put itself in what it calls “a leadership position in terms of figuring out how to do hybrid work.” Its approach focuses on maximizing flexibility and autonomy for its staff.

Study after study after study shows that anywhere from 40 to 60 percent of employees would look for another job if forced to come to work against their wishes. And I would gladly eat my hat if we don’t see increased quit rates at Tesla as a consequence of a forced office return. After all, there’s a reason why a member of the executive staff leaked Musk’s emails on returning to the office.

Indeed, we immediately witnessed pushback against Musk’s demands for an office return by employee representatives in Germany, which has the first worker’s union across the whole of Tesla. Those without union representation will vote with their feet. My information indicates that recruiters are already using Musk’s words to target desirable Tesla employees. Musk’s illusion of control and false assumptions will result in serious losses to Tesla and a gain for companies that are innovating in the future of work.

Discuss

About The Author

Gleb Tsipursky’s picture

Gleb Tsipursky

Dr. Gleb Tsipurskyhelps quality professionals make the wisest decisions on the future of work as the CEO of the boutique future-of-work consultancy Disaster Avoidance Experts. He is the best-selling author of 7 books, including “Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters” and “Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage.” His cutting-edge thought leadership has been featured in more than 650 articles in prominent publications such as Harvard Business Review, Fortune, and USA Today. His expertise comes from more than 20 years of consulting for Fortune 500 companies from Aflac to Xerox and more than 15 years in academia as a cognitive scientist at UNC-Chapel Hill and Ohio State. Contact him at Gleb[at]DisasterAvoidanceExperts[dot]com, Twitter@gleb_tsipursky, Instagram@dr_gleb_tsipurskyLinkedIn, and register for his Wise Decision Maker Course.

Comments

A Touch Idealistic

This article seems quite idealistic. I think there is some truth in here, but to assume that all work environments would do better with a remote and/or hybrid work model seems to me to be an uncritically accepted ideal. I would encourage the author to investigate Musk's reasoning for forcing people to return to work. Perhaps he has seen a decline in productivity that stands in opposition to the author's claims? I have heard rumors that Musk is heavy handed with his leadership style, but it seems unfair to paint him as a tyrant simply because he is asking employees to return to the offices.

For sure you're a remote

For sure you're a remote worker!!!! Musk is right and please don't tell me that all employees working from home are seriously involved in the day to day business issues!!!

Working from home is just a illusion of a new generation that speaks for the lowest possible efforts and engagement!!!!!!! 

 You guys just looking for the easiest way to simplify your life and don't [care] what's going on around you!!!!!!

[This comment has been edited to remove profanity-- Editor]

Elon Musk's Return-to-Office

Elon's comments are spot on.  First off, there is not an "illusion of control".  Elon signs the pay checks.  He is in control because he is the boss.  Employees have a choice: Follow Elon's rules or quit.  Over time, supply & demand will determine if Elon has made the correct choice.  

Elon is also correct in stating the importance of being visible.  In-person, face-to-face communication is absolutely vital in productivity, sharing ideas and problem solving.  Employees "working" remotely, while others showing up every day in person, promotes animosity and creates a negative environment between those who commit to being onsite and those working from home who are assumed to be working.

You mention "worker autonomy" multiple times in your article.  Self-employed individuals are autonomous.  There is no such thing as "worker autonomy" when you work for someone who provides a paycheck and benefits for your labor.  If any individual (other than Elon) at Tesla wants autonomy, they should start their own car company and assume all of the risks associated with business ownership.  Employees are given tasks, challenges and goals.  They either complete these to the satisifaction of their leadership or they will find that they are unemployed.

When you think about Elon's accomplishments to date, he must be leading effectively?  

Work from home

Folks this is a simple concept.  The company wants you in the office.  You either do what they ask or you work someplace else. . . .  when did we get the idea the employees make the rules, not the company owners???  This whole thing is silly.  It might hurt them, it may not.  Time will tell and they will adjust if it does.