Featured Product
This Week in Quality Digest Live
Innovation Features
Lisa Apolinski
Adding what customers want
Adam Zewe
Understanding how machine-learning models behave to apply them more broadly
Edd Gent
Increasingly visible and accessible, but with caveats
Matt Fieldman
German system offers tips for U.S. counterparts
Belinda Jones
Reaping the benefits of manufacturing intelligence

More Features

Innovation News
Technique could lead to next-generation transistors based on materials other than silicon
Equator system aids manufacturers of precision firearm parts
Datanomix chosen for its No Operator Input approach to production monitoring and out-of-the-box data automation
New lines improve software capability and analysis
Printable, steam jet-resistant PCS for automotive applications
VSL hosts special edition of show at new center in Rotterdam
Latest line touts comprehensive coverage, ease of use

More News

Innovation

Paradox Mindset: The Source of Remarkable Creativity in Teams

Teams are more successful if they explore conflicting ideas instead of glossing over them

Published: Wednesday, August 24, 2022 - 11:01

‘The experience was magical. I had enjoyed collaborative work before, but this was something different,” says Daniel Kahneman of the beginnings of the years-long partnership with fellow psychologist Amos Tversky that culminated in a Nobel Prize in economic sciences three decades later.

What Kahneman didn’t dwell on in his account was how different the two men were. One was confident, optimistic, and a night owl; the other was a morning lark, reflective, and constantly looking for flaws. Yet their partnership flourished.

“Our principle was to discuss every disagreement until it had been resolved to mutual satisfaction,” recalls Kahneman, author of the best-selling book, Thinking, Fast and Slow (Farrar, Straus and Giroux, 2013). “Amos and I shared the wonder of together owning a goose that could lay golden eggs—a joint mind that was better than our separate minds.”

The legendary collaboration could well have been a case study of the secret of team creativity. In a new paper, we show how teams are more creative when members recognize and embrace differences, and systematically explore members’ opposing perspectives.

Start with the paradox mindset

Our work builds on our past research on the paradox mindset. The paradox approach, in a nutshell, helps us switch from an “either/or” to “both/and” framing of competing demands. In doing so, we recognize that tensions—between autonomy and control, or creativity and discipline—are contradictory but also interrelated, even mutually reinforcing.

That in turn spurs us to find a dynamic equilibrium in navigating the demands, rather than prioritizing one or the other, with surprisingly positive payback. My colleagues and I showed that people who adopt paradoxical frames—or recognize and embrace the simultaneous existence of contradictory elements—could be very creative, even radically creative.

In our latest paper, we focused on creativity in teams—as opposed to individual creativity—with an emphasis on diverse teams marked by different, even contradictory, perspectives. When teams adopt paradoxical frames, we hypothesized, they collectively recognize the contradictions inherent in the task at hand, yet understand that the contradictions could feed off each other to the team’s benefit.

However, we suspected that the paradox approach might not be enough to elevate team creativity. After all, teams contend with tensions between competing task demands and different roles and perspectives among team members. An engineer is likely to prioritize functionality, whereas a designer may focus on aesthetics. Such representational gaps are also likely to occur in cross-cultural teams.

We theorized that, to be really creative, the paradox mindset must go hand in hand with what we call epistemic motivation. Put simply, team members must be motivated to thoroughly understand the task and their competing perspectives and demands, as well as how these are interconnected, and then integrate their ideas in the best way possible. The middle-ground solution—the easy way out—is not an option for such teams.

We call this painstaking creative process “idea elaboration.” Picture Kahneman and Tversky animatedly building on each other’s ideas, debating every idea and every word in every paper they ever wrote together, synthesizing them in the best way possible, until they were satisfied with the result.

Idea elaboration is key

Our hypotheses were borne out by two experiments. In the first, about 500 undergraduates at a college in the United States were randomly assigned to teams of three to design an “original, creative, useful, and low-cost” model toy vehicle. Each team was then randomly primed for different conditions: paradoxical framing with high or low (control) epistemic motivation, and low or high epistemic motivation without paradoxical framing.

Teams in the paradox condition were asked to write down and discuss three contradictory perspectives or interests that they needed to address, and to think of how these perspectives or interests could complement each other. Teams in the control group were instructed to simply review their various perspectives and ideas without recognizing and embracing their contradictions.

To induce the high epistemic motivation, we told teams that they would be interviewed on the strategies they used during brainstorming by researchers after the experiment. Teams in the control condition were not told that they would be interviewed about their strategies.

We found that teams with paradoxical frames and high epistemic motivation were more creative and better able to balance the conflicting demands for novelty and usefulness. Their products were assessed by two independent judges as more novel and useful than the other teams, who tended to focus on novelty or usefulness, and to settle for subpar compromises.

The second study was similar to the first, except we accentuated epistemic motivation (or the lack thereof). In the paradoxical frame-high epistemic motivation condition, we instructed team members to share and review opposing perspectives, clarify the differences, and integrate them into solutions. In short, they were primed to scrutinize their contradictory ideas and perspectives.

By contrast, in the paradoxical frame-low epistemic condition, participants were instructed to share their opposing perspectives, but then go for middle-of-the-road compromise solutions without deeply exploring their different perspectives.

Just as in the first study, we found that teams in the paradoxical frame-high epistemic motivation condition were significantly more creative and able to balance novelty and usefulness better than other teams. These teams were more creative because they engaged in idea elaboration. They built on each other’s ideas and searched for a truly synergetic solution that fully addressed contradictory demands and reflected their collective effort.

As Kahneman recalls, “Some of the greatest joys of our collaboration—and probably much of its success—came from our ability to elaborate each other’s nascent thoughts: If I expressed a half-formed idea, I knew that Amos would be there to understand it, probably more clearly than I did, and that if it had merit, he would see it.”

Conversely, the paradoxical frame-low epistemic motivation teams were only as creative as teams in the control group, in which members simply shared their different perspectives and ideas without recognizing and embracing contradictions or exploring their ideas.

“Impossibly incongruous, perfectly complementary”

Our world is facing global challenges that require extraordinary creativity from diverse teams. But forming diverse teams isn’t enough to foster creativity. It’s only when team members embrace their contradictions and are willing to openly discuss their opposing perspectives that they can integrate them into innovative solutions.

If we were able to prime teams to adopt paradoxical frames and be epistemically driven with simple instructions in the laboratory, managers of creative teams can also do so in real-world settings.

Tell your team: “What we really care about is learning where each one of us comes from, what our differences are. Let’s surface as many possible and different perspectives. Ensure that we consider all the interests, all the competing elements. Explore them deeply and separately. Only then shall we integrate our opposing perspectives to find the best, most creative solution.”

The paradox mindset will help team members surface their latent differences, in the form of representational gaps, and acknowledge the tension while seeing the differences as a strength and an opportunity to come up with good ideas. Being epistemically motivated ensures that they explore those ideas thoroughly before deciding on the best solution.

While few of us can aspire to a Nobel Prize, we can all strive to collaborate like Tversky and Kahneman, whose collaboration was “impossibly incongruous and yet perfectly complementary.”

First published July 25, 2022, on INSEAD’s Knowledge blog.

Discuss

About The Authors

Ella Miron-Spektor’s picture

Ella Miron-Spektor

Ella Miron-Spektor is an associate professor of organizational behavior at INSEAD.

Kyle Emich’s picture

Kyle Emich

Kyle Emich is an associate professor of management at the University of Delaware.

Linda Argote’s picture

Linda Argote

Linda Argote is the Thomas Lord Professor or Organizational Behavior and Theory, and the director of the Center of Organization Learning, Innovation, and Knowledge at Carnegie Mellon University.

 

Wendy Smith’s picture

Wendy Smith

Wendy Smith is the Emma Smith Morris Professor of Management and the co-director of the Women’s Leadership Initiative at the University of Delaware.