ISO 9001:2015 and ISO 10018: Developing People Engagement In a QMS

A framework for getting the best out of people in an ISO 9001 QMS

Bruce Bolger

January 29, 2018

The New Focus on People
Overview of ISO 9001:2015 Standards and the ISO 10018 Certification
How This Microsite Helps Quality Management, Auditors, and Solution Providers
Other Articles In This Series

This Month's Featured Article
Accumold Starts With the Why 

Can the people-related clauses of ISO 9001:2015 and ISO 10018 do for people management what ISO 9001 overall has helped accomplish for quality management? If there are benefits to applying an aligned systematic process to what traditionally is an ad hoc approach to people management, the answer is probably yes.

New ISO 9001 and ISO 10018 Training and Certifications Now Available!

In print: Enterprise Engagement: The Roadmap, How to Achieve Organizational Results Through People and Quality for ISO 10018 Certification. 284 pages. $36. A complete guide to addressing all of the quality people management principles of ISO 9001:2015 and ISO 10018. Order at or

Live: The ISO 9001 and ISO 10018 Quality People Management: Enterprise Engagement in Action education program, Mon. May 7-Tue., May 8, Galveston, TX. Learn more and register at  Use promo code QD to get a 15% discount.

Online: The Enterprise Engagement Academy Certified Engagement Practitioner and Advanced Engagement Practitioner certification, and ISO 10018 preparation. Get started now at

Webinar: Attend a one-hour introductory webinar on March 20, 2018, hosted by Quality Digest on “ISO 9001:2015 and ISO 10018: Developing People Engagement In a QMS.” 

The new people-oriented clauses of ISO 9001:2015 and ISO 10018 create a significant opportunity for quality management in any organization, as well as for quality consultants; the ISO certification marketplace, and solution providers, because it involves a wide array of key people issues that can benefit from greater alignment and process management:

• Branding and culture
• Assessment and feedback platforms
• Leadership and recruitment
• Communication in every media
• Learning in every form
• Job design
• Innovation and collaboration
• Community and diversity
• Rewards and recognition
• Analytics
• And more

The new focus on people

Quality executives in charge of managing ISO 9001:2015 standards surely noticed a new clause, 7.1.2, which is related to people management. They may also have heard about the ISO 10018 standard for people involvement and competence. The new clause and standard demonstrates the realization by ISO 9001 users that people are critical to creating sustaining a culture of quality and continuous improvement. In fact, ISO 9001 now states that human resources are among "the most important" elements to success in quality management.

This microsite sponsored by the Enterprise Engagement Alliance at is designed to provide quality managers, auditors, and solution providers with all the information and access to resources they need to not only address the general guidelines spelled out in clause of 7.1.2 of ISO 9001:2015, but the more detailed requirements specified in ISO 10018, "People Competence and Involvement," a standard first issued in 2012.

Since then, the EEA, a learning and information organization dedicated to organizationwide engagement, helped found the International Center for Enterprise Engagement at the University of Texas Medical Branch in Galveston (, which has created the first formal ISO 10018 certification program for quality people management. The goal is to provide almost any type of for-profit, not-for-profit, and government organization a formal system to consistently improve quality, productivity, and overall efficiency through a more systematic approach to engaging people across the enterprise.

Overview of ISO 9001:2015 and ISO 10018

Clause 7.1.2 and other clauses in ISO 9001:2015 specifically address, for the first time, issues related to the management of people required to create a sustainable culture of engagement. The requirements in this clause must be met to comply with the ISO 9001:2015 standard.

The working group that created ISO 10018 went one step further by identifying all the people issues required to comply with ISO 9001, and they came up with a framework that largely overlaps with the one created in 2008 by the Enterprise Engagement Alliance. The EEA founded the not-for-profit learning center at in 2008.

The standards provide a new approach both to quality people management and human resources issues to achieve critical goals by applying a systematic approach to external and internal branding and culture, leadership, communication, learning, job design, innovation and collaboration, community building, rewards and recognition, and analytics that often are siloed in organizations.

About this microsite

Because quality standards have focused for so long on processes rather than people, executives in charge of ISO 9001 standards and quality management face new requirements and guidelines that require additional expertise in all the people issues related to quality management. This microsite provides information on:

• The key contents of ISO 9001:2015 clause 7.1.2, other people-related ISO 9001 clauses, and ISO 10018
• Insights on the marketplace opportunities for auditors/certifiers and other solution providers
• Authoritative how-to and reference information on the key topics of human performance management addressed by the standards
• News about developments in the field and new solution providers, products, and services
• Regional education and certification training programs envisaged for 2018 in locations in the United States and overseas

Useful Articles

How ISO 9001 Clause 7.1.2 Drives Need for Engagement Expertise
Primer on ISO 10018 Quality People Management Standards and Certification
First ISO 10018 Convener Believes Time is Right for a 10018 Certification
ICEE Meeting Plots Course for ISO 10018 Certification and Academic Education
New EEA E-Book on ISO Engagement Standards and Implications
News Analysis: Could ISO 10018 Affect Advertising?
News Analysis: How ISO 10018 Could Disrupt Human Resources


The International Center for Enterprise Engagement at
Provides the first ISO 10018 quality people management certification for organizations and solution providers as well as oversight of the development of a formal professional and academic field. Click here for more information on the ISO 9001 and ISO 10018 Quality People Management: Enterprise Engagement in Action conference, Monday, May 7 through Tuesday, May 8, Galveston, Texas, part of Engagement World May 7-9.  Learn more and register at

The Enterprise Engagement Academy at
The first and only learning platform to support professionals and organizations seeking to benefit from ISO 9001:2015 clause 7.1.2 and other people-related clauses or ISO 10018 quality people management certification.

The Enterprise Engagement Alliance at
An outreach and information organization that sponsors the Engaged Company Stock Index to demonstrate the financial benefits of a systematic approach to enterprise engagement and which publishes ESM (Engagement Strategies Media), an information portal, newsletter, and social media platform on enterprisewide engagement.

About The Author

Bruce Bolger’s picture

Bruce Bolger

Bruce Bolger is founder of the Enterprise Engagement Alliance and co-founder of the International Center for Enterprise Engagement ISO 10018 certification program