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Mike Richman


Inside Quality Digest Live for March 17, 2017

Our St. Paddy’s Day show featured no Irish themes but plenty of great quality content

Published: Friday, March 24, 2017 - 10:24

This week’s episode of QDL took us back to our roots with stories about the nuts and bolts of quality improvement—customer service, management, standards, and the future of the quality profession in the face of increasing automation.

Here’s a look at the stories we covered:

Book review: Kaleidoscope

QD contributor and author Chip Bell has written a great new book, and it’s the topic of my latest book review. He joined us to chat about one of his favorite topics (and ours): innovative, passionate, and value-unique customer service.

“Why Employee Freebies Are Bad for Quality”

In this feature, Dirk covered Arun Hariharan’s latest column, in which he preaches the value of experiencing your company in the most authentic way—as a customer.

“Automotive Quality Standard Sees Major Update”

In this interview with Ismael Belmarez of DNV, we uncovered the key points people need to know about the International Automotive Task Force’s new standard, IATF 16949. Be sure to register for the webinar on this topic coming up on March 21, 2017.

Off-script: How will automation affect quality managers?

In this, our weekly unscripted segment, I asked Dirk about how those in the quality profession will have to adapt to the march of automation.

Tune in this coming Fri., March 24, 2017, for our next episode of Quality Digest Live. You can watch us either on our home page or our dedicated player page. See you there!


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Mike Richman