Featured Product
This Week in Quality Digest Live
Innovation Features
Megan Wallin Kerth
One important lesson learned was maintaining quality customer service in the face of unpredictability
Katie Rapp
Benefits, tips, and lessons learned
Prasad Akella
Drishti’s focus on enhancing employee capabilities is a fresh take on technological solutions
Ben Bensaou
Steps to integrate innovative practices and thinking across your organization
Artem Kroupenev
What is your organization’s digital strategy?

More Features

Innovation News
Initiatives include collaborations with printer manufacturers pro-beam, Sciaky, DM3D, Gefertec, and Meltio
Forrester Wave names Siemens a leader in their “Industrial Internet-of-Things Software Platforms Q3 2021” report
World standards leaders issued a call to action to the heads of state
Minimizes manual labor in high-risk roles associated with high turnover
Eiger Fleet to enable more control and automation of distributed manufacturing
The tabletop diagnostic yields results in an hour and can be programmed to detect variants of the SARS-CoV-2 virus
First Responder UAS Triple Challenge focuses on using optical sensors and data analysis to improve image detection and location
More than half of respondents expect to meet Industry 4.0 goals within two years
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward

More News

Dawn Bailey


An American Idol Approach to Innovation

When thinking of innovation, change it up… how, when, and where you think of it

Published: Thursday, November 14, 2013 - 14:14

At a recent Boston University-hosted event, leading healthcare professionals pitched innovative ideas on how to solve the nation’s most pressing problems on a tight budget. Eight teams had two minutes to describe their innovation projects and their importance, as well as the project’s funding cost, choosing from just $12,500, $7,500, or $2,500.

As on the singing competition American Idol, participants at the Boston University event texted in their votes of support. The teams who won received the following prizes:
• $12,500 prize to build an online network for healthcare professionals to exchange solutions to complex medical problems
• $7,500 to introduce e-cigarettes to wean the homeless off tobacco
• $2,500 to re-create a program that addresses patients’ basic resource needs as a quality care standard

Among the health systems participating was Baldrige Award recipient Henry Ford Health System.

Managing for innovation is a core value in the Baldrige Health Care Criteria for Performance Excellence and its importance cannot be overestimated (even if you are given just two minutes to propose an innovation). According to the Criteria, “innovation means making meaningful change to improve your organization’s healthcare services, programs, processes, operations, healthcare delivery model, and business model, with the purpose of creating new value for stakeholders. Innovation should lead your organization to new dimensions of performance.”

The Criteria contain even more learning about innovation that can be part of strategic thinking at any organization in any sector. For example, when thinking about innovation, consider:
• Does your organization have a supportive environment for innovation that can be further supported by a performance improvement system?
• Does your organization have a process for identifying strategic opportunities?
• Does your organization have an environment and learning culture that support the pursuit of intelligent risks?
• Does your organization have the ability to rapidly disseminate and capitalize on organizational knowledge to drive innovation?


Given these considerations, if you had two minutes and a tight budget, what innovative idea would you pitch for your organization?

This column first appeared Nov. 12, 2013, on Blogrige.


About The Author

Dawn Bailey’s picture

Dawn Bailey

Dawn Bailey is a writer/editor for the Baldrige Program and involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience, 18 years at the Baldrige Program, working on publications and education teams. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.