Mike Richman
Published: Monday, July 17, 2017 - 11:00 The July 17, 2017, episode of QDL focused on some of the nitty-gritty of quality improvement, from the value of personal certifications to the opportunities of disruptive innovation, and to the fundamentals of risk management to the challenges of customer service. In case you missed it, here’s a closer look at last week’s show: “2017 NIST-MEP Credential Survey” “Reinvention in the Age of Disruption” Reinvention: Accelerating Results in the Age of Disruption, a book by Shane Cragun and Kate Sweetman, details how innovation can help organizations dominate their sectors. Ryan Day’s article explains how it’s done. Bethune is the automotive competency manager for DEKRA, and in this interview Dirk chats with her about the fundamentals of risk management. Click here to register for the webinar, “Fundamentals of Risk Management,” being presented by Bethune on July 27, 2017, at 2 p.m. Eastern/11 a.m. Pacific. “Upgrade After-Sales Service Technology, Watch Customer Satisfaction Soar” What’s the secret to loyal customers and corresponding sales growth for manufacturers? Great post-sales service. And what’s the key to great post-sales service? Technological competency. Off script with Mike and Dirk. Catch us again for another big episode of Quality Digest Live this coming Friday, July 21, 2017. You can watch us either on our home page or our dedicated player page. See you there! Mike Richman is the principal at Richman Business Media Consulting.
Innovation Inside Quality Digest Live for July 14, 2017
Accounting for risk; taking advantage of opportunities
The National Institutes of Standards and Technology (NIST) and the Manufacturing Extension Partnership (MEP) are teaming up to offer this survey of industry.
About The Author
Mike Richman
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