Featured Product
This Week in Quality Digest Live
Health Care Features
Etienne Nichols
How to give yourself a little more space when things happen
Chris Bush
Penalties for noncompliance can be steep, so it’s essential to understand what’s required
Jennifer Chu
Findings point to faster way to find bacteria in food, water, and clinical samples
NIST
Smaller, less expensive, and portable MRI systems promise to expand healthcare delivery
Lindsey Walker
A CMMS provides better asset management, streamlined risk assessments, and improved emergency preparedness

More Features

Health Care News
Showcasing the latest in digital transformation for validation professionals in life sciences
An expansion of its medical-device cybersecurity solution as independent services to all health systems
Purchase combines goals and complementary capabilities
Better compliance, outbreak forecasting, and prediction of pathogens such as listeria or salmonella
Links ZEISS research and capabilities in automated, high-resolution 3D imaging and analysis
Creates one of the most comprehensive regulatory SaaS platforms for the industry
Resistant to high-pressure environments, and their 3/8-in. diameter size fits tight spaces
Easy, reliable leak testing with methylene blue
New medical product from Canon’s Video Sensing Division

More News

The Un-Comfort Zone With Robert Wilson

Health Care

Sometimes You Have to Rip the Cover Off the Book

To see how beautiful its story is

Published: Friday, February 12, 2010 - 11:35

On a summer weekend in 1977, my friend Tony and I made plans to go water-skiing. When he picked me up there were two people in the car that I did not know. He introduced his new girlfriend, Sue, and her brother, Bubba.

Bubba was the quintessential redneck. Within minutes of getting on the boat, he stuffed a wad of chewing tobacco the size of a baseball in his cheek, then chugged several beers. In less than an hour, we were dealing with an irritable drunk. He belched loudly, spit constantly, complained incessantly, and couldn’t string two words together without inserting a profanity. In short, Bubba made our visit to the lake completely unpleasant. He eventually passed out in the back of the boat and we enjoyed the rest of the day.

My opinion of Bubba’s character, talent, and intelligence could not have been lower. I looked upon him as a total loser. A dimwit who would never amount to anything.

At the end of the day, Tony drove Sue and Bubba home first. When we arrived at their home, Bubba was awake and somewhat sober. Sue asked Tony to come inside and see the new dress she’d bought. Then she turned to Bubba and said, “Why don’t you show Robert your chickens?”

We walked around to the back of the house and Bubba pointed toward a miniature barn. It was the cutest little building I’d ever seen. Rounded roof, little windows, bright colors, and lots of lacy gingerbread all around.

“Where’d you get this?” I asked.

“I built it,” Bubba replied.

“From a kit?” I asked.

“No, I built it after my grandfather’s barn,” answered Bubba.

For the first time that day, I was impressed by Bubba. When we went inside, the first thing I saw was a display case full of blue ribbons—dozens of them. These were first place awards from around the country that Bubba had won for his chickens. Then he started showing me his chickens and telling me about them. Suddenly the cussing and complaining Bubba became eloquent.

As we walked around the barn he showed me more than 50 of the most beautiful and exotic-looking birds I’d ever seen. Unusual-looking birds that I would never have known were chickens. These were not birds for eating or laying eggs—these were prize show chickens.

He explained to me that chickens originated in the jungles of Asia. He told me how he bred and raised them. What he did to make their plumage bright, colorful, and plentiful. I was amazed by the extent of his knowledge, and I listened eagerly to everything he said. He spoke with an enthusiasm and energy that I could not have imagined earlier. The difference was that I had entered his real world. The world he loved and was excited about. Here was his hobby, and he was so motivated by it that it brought out the very best in him.

I learned a big lesson that day.

I’d always heard my teachers say, “Don’t judge a book by it’s cover,” but until then I had not witnessed the truth of that proverb. I decided then and there that I would never judge another person completely by my first impression, that if time and opportunity allowed, I would look further, deeper.

When you discover someone’s passion, you have discovered what motivates them. And, that is the key to communicating with them in the most productive way possible.

Discuss

About The Author

The Un-Comfort Zone With Robert Wilson’s picture

The Un-Comfort Zone With Robert Wilson

Robert Evans Wilson Jr. is an author, humorist, and innovation consultant. He works with companies that want to be more competitive and with people who want to think like innovators. Wilson is also the author of the humorous children’s book The Annoying Ghost Kid, which was self-published in 2011. For more information on Wilson, visit www.jumpstartyourmeeting.com.