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Customer Care

Jedox Named an Overall Leader in Customer Experience and Vendor Credibility

EPM service provider excels in helping customers work with EPM products

Published: Tuesday, August 2, 2022 - 11:59

(Jedox: Freiburg, Germany) -- Jedox, an award-winning provider of enterprise performance management (EPM) solutions for Financial Planning and Analysis (FP&A), has been named an Overall Leader for Customer Experience and Vendor Credibility in the 2022 Wisdom of Crowds Enterprise Performance Management Market Studies by independent analyst Dresner Advisory Services.

The 2022 Wisdom of Crowds Enterprise Performance Management (EPM) Market Study analyzes current user perceptions, intentions, and realities associated with EPM and offers detailed vendor performance ratings.

In the 2022 study, Jedox is named an Overall Leader in the Customer Experience Model, which considers real-world experience of customers working with EPM products. Jedox is also a Leader in the Vendor Credibility Model, which considers how customers “feel” about their vendor, their confidence in Jedox and their perceived value for price paid. Jedox is also named best-in-class for criteria related to experience with Jedox sales teams such as their understanding of customer business needs and post-sale follow-up.

“Enterprise Performance Management offers capabilities that can help organizations navigate uncertain economic conditions as they adjust to recent global events and strive to increase their agility and resilience,” says Howard Dresner, founder and chief research officer at Dresner Advisory Services. “We congratulate Jedox on their continued placement as a top Enterprise Performance Management supplier and on maintaining a perfect recommend score from their customers.”

According to the market study, current usage of EPM solutions has increased to 54 percent, up from 51 percent in 2021. The top three planning priorities of annual budgets, cash flow forecasting and headcount planning remain unchanged from 2021 with strategic planning rising in importance.

“We appreciate being recognized as an Overall Leader in Customer Experience and Vendor Credibility and we value the insights from independent analysts who provide thorough perspectives on enterprise performance management and planning solutions," says Dr. Rolf Gegenmantel, Chief Product Officer at Jedox. “This further highlights the value Jedox provides to organizations beyond the sales process,” he adds.

Learn more at https://www.jedox.com/.


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