Featured Product
This Week in Quality Digest Live
Customer Care Features
Martin Cottam
OH&S must stay one step ahead to keep workers safe
Innovating Service With Chip Bell
Making customer service memorable
Michael Glickman
In the medical realm, AI’s most powerful use is to enhance human capabilities—not replace them
Rajas Sukthankar
Siemens offers Digital Enterprise Suite for machine builders
Stephanie Ojeda
What’s driving the shift, and what are the potential benefits?

More Features

Customer Care News
Research commissioned by the Aerospace & Defense PLM Action Group with Eurostep and leading PLM providers
Meeting new package configuration trends
International Paper Co. saves money with Radian Plus laser tracker and vProbe
Featuring enhanced versatility and performance
Helping organizations improve quality and performance
40-minute podcast explores Starrett’s history and challenges in American manufacturing
Digital Twin Consortium’s white paper guides strategies for building owners and stakeholders
Yotrio and SunVilla to provide interactive, 3D-enabled assembly via BILT app
Algorithms protect data created and transmitted by IoT and other small electronics

More News

Quality Digest

Customer Care

Fastems Launches myFastems

New digital service supports all Fastems systems

Published: Thursday, February 16, 2023 - 13:00

(Fastems: Tampere, Finland, and West Chester, OH) -- A new complimentary service for all Fastems customers, “myFastems” provides more advanced digital services for customers using Fastems’ Manufacturing Management Software (MMS) Version 6 and above. Considered a software-as-a-service, myFastems supplies all the digital tools needed to support customers in making sure their systems are up and running 24/7 for continuous availability and productivity.

The digital service is built as a progressive web application for easy access via web browser on a PC, tablet, or smartphone. It can also be combined with other services, such as 8760 support, preventive maintenance, and software maintenance agreements for optimized solutions throughout the entire life cycle. It’s available for all current Fastems automation systems and will be installed in new systems in the future.

Bringing transparency to any Fastems systems service history and spare parts usage, myFastems includes a comprehensive system overview for connected systems as well as alarm-based recovery instructions and support request tickets. The system overview provides an updated status of all connected Fastems systems, which makes it easy for users to stay on top of production activities and solve issues in a timely manner. Support is only one click away. With all necessary system information readily available, Fastems’ technical support can understand the situation onsite better and faster, reducing critical downtime. Users are assured their systems will be up and running as soon as possible.

For connected systems, myFastems provides more advanced digital services. These include access to alarm history, key performance indicators, such as utilization rate, tools for advanced troubleshooting, and analyses via Incidents view. The Incidents group’s systemwide alarms are based on the actual root cause and provide specific recovery instructions. Therefore, users can attempt to solve problems before contacting Fastems support for more flexibility. The KPI analytics help monitoring system efficiency, enabling users to identify improvement opportunities based on measured data. Users of myFastems can now see both the past and the future of their Fastems systems.

Under continuous development, myFastems services are based on customers’ feedback and needs. New features will be launched regularly, available to existing customers as soon as they are ready. Fastems will handle the installations automatically, ensuring up-to-date services for its users.

“The myFastems service is a very important step toward data-based offerings supporting our customers’ systems availability and, therefore, productivity. It will be a relief for our customers to see systems running well from anywhere and have fast and easy access to technical support when it is needed,” says Markku Lindeman, Fastems VP, services. “We will continue to expand myFastems, offering additional content as part of our digital services development. New data-driven services will provide features from expanded systems status to early warning and continuous analysis solutions to optimize systems uptime throughout the entire life cycle.”

Fastems hosts virtual webinars to demonstrate myFastems to those who want to learn more about how to manage their Fastems systems more efficiently. The online event takes place Feb. 21–23, 2023, at three different times. Register here.

For more information, visit www.fastems.com/offering/myfastems/ or contact your Fastems local sales managers.


About The Author

Quality Digest’s picture

Quality Digest

For 40 years Quality Digest has been the go-to source for all things quality. Our newsletter, Quality Digest, shares expert commentary and relevant industry resources to assist our readers in their quest for continuous improvement. Our website includes every column and article from the newsletter since May 2009 as well as back issues of Quality Digest magazine to August 1995. We are committed to promoting a view wherein quality is not a niche, but an integral part of every phase of manufacturing and services.