Featured Product
This Week in Quality Digest Live
Customer Care Features
Scott Trevino
Cybersecurity can’t wait
Amy Brown
AI and machine learning can help turn call-center conversations into actionable improvement strategies
Gleb Tsipursky
Leaders need worker wellness for the health of their company
Scott Ginsberg
A simple tip to improve your frontline communication

More Features

Customer Care News
Driving advances across the electronics ecosystem
Weighing supply and customer satisfaction
Showcasing tech, solutions, and services at Gulfood Manufacturing 2022
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach

More News

Dirk Dusharme @ Quality Digest

Customer Care

Inside Quality Digest Live for April 28, 2017

Designing digital assistance, closed-loop manufacturing, and how to make better beer

Published: Tuesday, May 2, 2017 - 11:00

In last week’s Quality Digest Live: design digital assistance instead of digital assistants, how to make better beer, and closed-loop manufacturing.

“How Digital Media Will Bring Out Our Best Selves in the Workplace”

To improve the workplace, maybe we need a fewer digital assistants and lot more digital assistance.


A3 Releases White Paper Exploring Automation and Job Growt

White paper covers the theory that more robots equals more jobs, the skills gap and its impact, how changing job titles reflect changing tasks, and bridging the skills gap with innovative training.


Get the Scoop on Closed-Loop Manufacturing

In all manufacturing processes, there are three key elements consisting of “sensing, thinking, and acting” that drive your manufacturing productivity. Sensing is the most critical. An interview with Jonathan O’Hare of Hexagon Manufacturing Intelligence.


“Quality Control in the Home-Brewing Vertical”

Quality Digest’s Ryan Day takes a bullet in the name of business journalism and forces himself to understand what it takes to make good beer.


Off script with Mike and Dirk: “The Otherness of Others”

 We’ll be back on Fri., May 5, 2017, with another episode of Quality Digest Live. You can watch us either on our home page or our dedicated player page. See you there!


About The Author

Dirk Dusharme @ Quality Digest’s picture

Dirk Dusharme @ Quality Digest

Dirk Dusharme is Quality Digest’s editor in chief.