Featured Product
This Week in Quality Digest Live
Customer Care Features
Leah Chan Grinvald
Independent repair shops are fighting for access to vehicles’ increasingly sophisticated data
Gad Allon
Aligning timing, leadership, and strategy is complicated
ISO
Delivering quality to the health industry
Mike Figliuolo
Globalization is an unstoppable trend, so why not take advantage of it?

More Features

Customer Care News
A tool to help detect sinister email
Developing tools to measure and improve trustworthiness
Manufacturers embrace quality management to improve operations, minimize risk
Scaling operations to reduce plastic waste in oceans
Survey shows 85% of top performers rely on it to achieve business objectives
Educational offerings available in Santa Clara in December 2023
Precision cutting tools maker gains visibility and process management across product life cycles
A Heart for Science initiative brings STEM to young people

More News

Mike Richman

Customer Care

Inside Quality Digest Live for September 12, 2018

Continuing coverage from IMTS

Published: Wednesday, September 12, 2018 - 01:02

With more than 110,000 expected attendees, IMTS is Chicago’s hottest suburb this week. (I like to refer to it as “Manufactureville.”) Here’s what we covered during our second show of the week, from the booth of today’s sponsor, Q-Mark Manufacturing:

“Tapping Your Employee’s Knowledge”

It’s no secret that the employees closest to a process know best how to improve it. But how do you tap that knowledge without ruffling feathers?

“What Business Are You Really In?”

Author and consultant Jesse Lyn Stoner offers this trenchant look at the true reasons why a business exists: To better serve customers.

Tech Corner: Q-Mark Styli

Mark Osterstock, President of Q-Mark, walks Dirk through his company’s extensive line of CMM probes.

Our next special IMTS episode of Quality Digest Live comes to you on Thurs., Sept. 13. You can watch either via our home page or our dedicated player page. See you then!

Discuss

About The Author

Mike Richman’s picture

Mike Richman