Quality Features

Travis Carlton's picture
Travis Carlton
Whether we’re talking to a front-line operator, a plant manager, or CEO, people’s reactions to being assigned a new recurring task are remarkably similar: “Oh great—more to do.” Sound familiar? It’s...
Rob Matheson's picture
Rob Matheson
MIT researchers have devised a novel circuit design that enables precise control of computing with magnetic waves—with no electricity needed. The advance takes a step toward practical magnetic-based...
Tom Taormina's picture
Tom Taormina
In 1989, I was handed a copy of ISO 9001:1987 by my employer with the direction to find out what it was all about. Our company was headquartered in Europe, and we would be compelled to implement the...
Dave Coffaro's picture
Dave Coffaro
One of the greatest responsibilities of leadership is driving continual evolution of the organization toward a well-defined future state. Implied in this role is the need to lead change. Easily said...
Calin Moldovean's picture
Calin Moldovean
As today’s industries and operations become increasingly more global, an effective management system is rapidly becoming an essential part of a sustainable business strategy. A management system...
Gleb Tsipursky's picture
Gleb Tsipursky
In the context of our increasingly disrupted, globalizing, and multicultural world, quality leaders greatly appreciate the security and comfort of clear-cut strategic plans for the future. After all...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
I recently visited the Key West home of famed writer Ernest Hemingway. The descendants of Hemingway’s many six-toed cats still live on the grounds and join visitors as a part of their tour. “A cat...
Ryan E. Day's picture
Ryan E. Day
With more than 300 employees headquartered in a modern 150,000+ sq ft facility, Plasser American Corp. (PAC) manufactures top-quality, heavy railway construction and maintenance equipment for...
Nadia Naffi's picture
Nadia Naffi
Today, the survival of many organizations depends on their plans to leverage cutting-edge artificial intelligence (AI) technologies to transform their workplaces into augmented environments. A...
Davis Balestracci's picture
Davis Balestracci
Editor’s note: The following browsable offering from Davis Balestracci represents a good chunk of his knowledge base. If you’re looking for improvement ideas, motivation, or a swift kick in the pants...
Harish Jose's picture
Harish Jose
In today’s column, I’m looking at Weber’s Law. It’s named after Ernst Heinrich Weber (born June 24, 1795, died Jan. 26, 1878), a German physician who was one of the pioneers of experimental...
William A. Levinson's picture
William A. Levinson
The Automotive Industry Action Group’s (AIAG’s) and German Association of the Automotive Industry’s (VDA’s) new Failure Mode and Effects Analysis Handbook (AIAG, 2019) offers significant advances...
Bruce Hamilton's picture
Bruce Hamilton
This year marks the 35th anniversary of a remarkable and unfortunately also singular event in my career: In 1985, my employer, United Electric Controls (UE), elected to remove time clocks from the...
Anne Trafton's picture
Anne Trafton
Having trouble paying attention? MIT neuroscientists may have a solution for you: Turn down your alpha brain waves. In a new study, the researchers found that people can enhance their attention by...
Michael Lueck's picture
Michael Lueck
After the first crash, of Lion Air in Indonesia in October 2018, people blamed poor maintenance and insufficient pilot training. When a second airliner, an Ethiopian Air aircraft, crashed in March...
Steve Yacovelli's picture
Steve Yacovelli
Remember in The Wizard of Oz how the Cowardly Lion, when he finally got to see the wizard, was like, “What? I already had courage? WTH?” It was kind of not cool that the wizard made the poor guy go...
Patrick Moorhead's picture
Patrick Moorhead
According to the Journal of Consumer Research, a high price indicates either bad value or good quality, whereas a low price indicates either good value or poor quality. At the heart of this...
Liana Burtsava's picture
Liana Burtsava
Resistance to change is baked into our biology, but the ability to overcome it can be strengthened with the right regimen. When you change your mind, you change your habits. When you change your...
Ryan E. Day's picture
Ryan E. Day
“Before I do the things I do, people call them ‘impossible.’ After I’m done, they call them ‘crazy.’ I call them ‘world records.’” —Jason Caldwell, author of Navigating the Impossible Books on...
Paul Foster's picture
Paul Foster
If you’re new to layered process audits, it’s critical to make sure everyone on your team is on the same page with basic terms. Here we provide a guide of 16 essential terms to know when launching...