Quality Features

Bruce Hamilton's picture
Bruce Hamilton
Last year I had a short stay at one of Boston’s best hospitals. Although I will be forever grateful for the excellent treatment I received while in their care, I wondered about a few systems that sat...
Nicole Radziwill's picture
Nicole Radziwill
In 2013, thousands of consumers in the United Kingdom (UK) and Ireland bought, prepared—and ate—beef lasagna, hamburgers, and frozen dinners. What they didn’t know is what they were actually putting...
Kelly Kuchinski's picture
Kelly Kuchinski
Imagine building a brand over decades. Hundreds of millions of dollars invested in design and development. Sponsorships with celebrity athletes and professional and college teams. Leading-edge...
Mark Rosenthal's picture
Mark Rosenthal
The spring and summer of 2000 were a long time ago, but I learned some lessons during those months that have stayed with me. In fact, the learning from that experience is still happening as I...
Joseph Warren Walker III's picture
Joseph Warren Walker III
Lately, the term “innovator” conjures up the image of a young entrepreneur disrupting an industry with concepts like ridesharing, e-currency, or meal-kit delivery. But it doesn’t have to. Whether you...
MIT News's picture
MIT News
A novel system developed at MIT uses RFID tags to help robots home in on moving objects with unprecedented speed and accuracy. The system could enable greater collaboration and precision by robots...
Christy Johnson's picture
Christy Johnson
It’s worthwhile to nurture a culture of change by creating a new business strategy for the year ahead. However, the strategy can fail when organizations don’t have a plan to create lasting and...
Lee McIntyre's picture
Lee McIntyre
The life choices that had led me to be sitting in a booth underneath a banner that read “Ask a Philosopher” at the entrance to the New York subway at 57th and 8th were perhaps random but inevitable...
Donald J. Wheeler's picture
Donald J. Wheeler
Managers the world over want to know if things are “in control.” This usually is taken to mean that the process is producing 100-percent conforming product, and to this end an emphasis is placed upon...
NIST's picture
NIST
Engineers at the National Institute of Standards and Technology (NIST) needed a way to secure smart manufacturing systems using the digital thread, so they turned to the new kid on the block......
Rachel Plotnik's picture
Rachel Plotnik
All day every day, throughout the United States, people push buttons—on coffee makers, TV remote controls, and even social media posts they “like.” For more than seven years, I’ve been trying to...
Jeffrey Phillips's picture
Jeffrey Phillips
I went to a meeting about innovation recently with a former client, and a discussion about digital transformation broke out. It was both interesting and strange. Most corporations are struggling to...
Knowledge at Wharton's picture
Knowledge at Wharton
In the 1999 film Office Space, a dark comedy about the mundane conventionality of work, disgruntled software engineer Peter Gibbons tells his new love interest, Joanna, that he hates his job and...
David L. Chandler's picture
David L. Chandler
Applying just a bit of strain to a piece of semiconductor or other crystalline material can deform the orderly arrangement of atoms in its structure enough to cause dramatic changes in its properties...
Zach Y. Brown's picture
Zach Y. Brown
Imagine there was a store where there were no prices on items, and you never knew what you’d pay until you’d picked out your purchases and were leaving the shop. You might be skeptical that the store...
William A. Levinson's picture
William A. Levinson
The Pareto principle calls for focus on the vital few rather than the trivial many. While none of ISO 9001’s clauses are trivial—a nonconformance for any of them requires corrective action—ISO 9001...
Annette Franz's picture
Annette Franz
In the past, I’ve written about some of the myths of journey mapping. One of those myths is: Without a digital mapping platform, I can’t even begin to map. Let me explain my position. You...
Jim Benson's picture
Jim Benson
A few years ago, I received a call from a very frustrated vice president of development in the Midwest. He sent his staff to get trained in Scrum. He thought he was sending his team off to learn how...
Davis Balestracci's picture
Davis Balestracci
During recent visits to Twitter and LinkedIn, I’ve become increasingly shocked by the devolution of the posts to vacuous nonsense. I felt a Network moment of, “I’m mad as hell, and I’m not going to...
Guangnan Meng's picture
Guangnan Meng
Electrodes are essential components of modern lithium-ion batteries, which are used to power mobile electronic devices, electric vehicles, and many other products. The battery’s surface structure and...