Quality Features

Knowledge at Wharton's picture
Knowledge at Wharton
We’ve all been in lines that seem to last forever, especially if we choose our queue at the checkout, and the one next to ours is moving faster. You know the existential dread that comes along with...
James J. Kline's picture
James J. Kline
In today’s coronavirus environment, governments at all levels are under greater fiscal pressure. For instance, Oregon’s governor has told state departments to prepare for a 12-percent reduction in...
Jon Speer's picture
Jon Speer
Imagine you’re a patient going in for any medical procedure. You probably think very little about the risks of the medical device being used on you. Generally, patients trust clinicians’ expertise...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
When I was a kid, I hated Burger King. I hated it because they put sweet pickle relish on their regular hamburgers, and I hated sweet pickle relish. And, they put mayonnaise on The Whopper, and I...
Jennifer Lauren Lee's picture
Jennifer Lauren Lee
While awaiting full access to their labs due to Covid-19 restrictions, scientists at the National Institute of Standards and Technology (NIST) have taken this rare opportunity to report the technical...
Harry Hertz's picture
Harry Hertz
Rest? The new normal will be about activity, you say. Actually, I believe some rest will be necessary. After the frenzy of activity since March 2020 to establish new work patterns and new home life...
Jim Benson's picture
Jim Benson
Untitled Document From Dust Tracks on a Road, by Zora Neale Hurston (J. B. Lippincott, 1942) The quote in the picture from Zora Neale Hurston does not end there; it finishes, “It is a seeking...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
Alice—of Alice's Adventures in Wonderland fame—had a very vivid imagination. Had she been on the job market today, she would have no doubt been sought by Pixar, Google, or Amazon. If you read Lewis...
Stephen M. Hahn's picture
Stephen M. Hahn
Americans may be surprised to learn that many 21st-century medical products are still being manufactured using technologies commonly employed since the middle of the last century. These manufacturing...
Emerson Grey's picture
Emerson Grey
It’s Sunday night, and you decide to make a quick run to the grocery store. You grab five bananas—one for each breakfast of the work week. Then, at home, you immediately throw two of the bananas into...
Ron Cowen's picture
Ron Cowen
NIST physicist Zachary Levine doesn’t cook that often, but when he does, it can easily turn into a science experiment. Two years ago, after he and his wife had endured a week of under-baked cookies...
Kristopher Lee's picture
Kristopher Lee
ASM International is a nonprofit professional society focused on providing scientific, engineering, and technical knowledge to its members and the materials science community. In its education...
Shobhendu Prabhakar's picture
Shobhendu Prabhakar
The “mantra” for continuous improvement is to learn from our mistakes. Not only learn but also take necessary actions and come up with strategies to prevent the recurrence of the same or similar...
Stewart Black's picture
Stewart Black
Millions of Americans are unemployed and looking for work. Hiring continues, but there’s far more demand for jobs than supply. As scholars of human resources and management, we believe artificial...
Tina Berger's picture
Tina Berger
A manufacturing apprenticeship pilot program in Florida is taking a hybrid approach that replaces the traditional classroom element with competency-based, on-demand e-learning. It could help...
Steve McKee's picture
Steve McKee
Is 2020 a bump in the road or the beginning of the end? That’s not a trick question. For some companies, the virus and lockdown have been inconvenient and annoying, but navigable. For others, they...
David English's picture
David English
As we all become accustomed to the ongoing restrictions as a result of Covid-19, an increasing number of Brits are looking for new and innovative ways to learn and develop. From home DIY to exercise...
Brookhaven National Laboratory's picture
Brookhaven National Laboratory
A team of scientists working at the National Synchrotron Light Source II (NSLS-II) at the U.S. Department of Energy’s (DOE’s) Brookhaven National Laboratory has designed an apparatus that can...
Donald J. Wheeler's picture
Donald J. Wheeler
In past articles I have used graphs to provide perspective on how the Covid-19 pandemic is progressing around the world. In this article I shall update some of those graphs and use these historical...
Tom Taormina's picture
Tom Taormina
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based...