Quality Features

Bill Kalmar's picture
Bill Kalmar
Being retired affords one the opportunity to relax periodically in a hammock on a hot summer afternoon, doing a crossword puzzle and contemplating quality and customer service. While trying...
Ajith Kumar's picture
Ajith Kumar
The concept of total quality management (TQM) rose to prominence more than two decades ago. There were many reasons for it, the most important one being the European Union’s move to allow imports...
Alex Eksir's picture
Alex Eksir
We’ve all heard about how calamitously insufficient a quality standard of 99 percent would be: One percent of airplanes crashing on take-off would mean nearly 200 domestic...
Craig Cochran's picture
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly,...
Anonymous's picture
"Therefore is the name of it called Babel; because the Lord did there confound the languages of all the earth…" —Genesis 11:9 The story of the Tower of Babel occupies...
Thomas R. Cutler's picture
Thomas R. Cutler
HR Nicholson Co., “pioneers in the juice industry,” has operated for nearly a century. The company has grown from 45 employees to 75 employees in just the past six years. The family-owned, Baltimore-...
Douglas C. Fair's picture
Douglas C. Fair
According to the U.S. Consumer Product Safety Commission, deaths, injuries and property damage from consumer product incidents cost the nation more than $700 billion annually. There are severe costs...
Douglas C. Fair's picture
Douglas C. Fair
According to the U.S. Consumer Product Safety Commission, deaths, injuries and property damage from consumer product incidents cost the nation more than $700 billion annually. There are severe costs...
Craig Cochran's picture
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly, and they...
Bill Kalmar's picture
Bill Kalmar
In a recent Volkswagen Jetta commercial, a pleasant conversation between two friends is abruptly interrupted by a horrific accident. Fortunately there are no injuries thanks to the air-bag...
Bill Kalmar's picture
Bill Kalmar
In a recent Volkswagen Jetta commercial, a pleasant conversation between two friends is abruptly interrupted by a horrific accident. Fortunately there are no injuries thanks to the air-bag...
Thomas R. Cutler's picture
Thomas R. Cutler
At the Shorewood Packaging Midland Avenue facility in Toronto, real-time information helps yield world-class lean manufacturing results. Shorewood Packaging is part of International Paper, which has...
A. P. Porter's picture
A. P. Porter
The quality of my telephone experience has deteriorated over the years. As a teenager, I spent hours on the telephone when being on the phone meant being tethered to a wall. High-tech was a...
Anonymous's picture
American Airlines’ CEO Gerard J. Arpey’s letter to the editor (Quality Digest, January 2006) shows exactly why the U.S. airline industry is in trouble: “We carry about a...
Craig Cochran's picture
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly, and...
Esteve Garriga's picture
Esteve Garriga
The 2005+ approach is the system established to characterize and winnow the applicants for the 2006 European Award. Formerly instituted as the European Quality Award, this year it will be...
Thomas R. Cutler's picture
Thomas R. Cutler
Manufacturing products produces waste that ranges from overproduction, waiting time, and transportation costs to overprocessing, excess inventory, unnecessary motion and scrap. By eliminating these...
John Geary's picture
John Geary
The challenge of responding to the threat of cheap offshore labor isn’t new to North American businesses. Nearly a hundred years ago, Henry Towne wrote about the need for increased efficiency and...
Craig Cochran's picture
Craig Cochran
Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly, and they...
Denis Leonard's picture
Denis Leonard
I developed and validated quality management diagnostic profiles through research conducted on 77 companies. These profiles are just one in a suite of strategic and dynamic tools that recognize that...