Quality Features

Mike Micklewright's picture
Mike Micklewright
Question: Name the modern-day politicians who best exemplify the Seven Deadly Sins of greed, envy, gluttony, sloth, lust, pride, and anger. The last one is a group of people, not a politician....
Bill Kalmar's picture
Bill Kalmar
Many of us will look back on 2008 as the year when gas prices soared to unbelievable highs and our 401ks dropped to unbelievable lows. A key measure of consumer confidence fell to an all-time low in...
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Tammi Cooper, Ph.D. and William H. Denney, Ph.D.
Second only to leadership, strategic planning has been likely more written about than any other management subject. In studying leadership, we seek to learn the emotional characteristics that...
Thomas R. Cutler's picture
Thomas R. Cutler
Respecting a quality manager’s opinion is meaningless unless there’s enterprisewide buy-in to ideas and quality initiatives. Rarely do the individuals serving on a lean initiative, continued process-...
Frank Gray's picture
Frank Gray
In sports, it's always the fundamentals that your coaches emphasize, like the techniques that you first learn when you’re starting to play baseball—how to hold the ball properly, how to stand and...
Thomas R. Cutler's picture
Thomas R. Cutler
When every product manufactured is unique, clients often accept quality risks in order to deliver the project on time. Testing time is limited by the project nature of a manufacturing process and ...
Bill Kalmar's picture
Bill Kalmar
As we move into the frenzy of the holiday shopping season, most of us will have encounters with shopping center store personnel and restaurant staff. Stores and restaurants will be filled with...
Tom Travis's picture
Tom Travis
Do you know what’s really going on in your overseas partners’ and suppliers’ plants? Are you sure? Many companies are unable to answer with a confident yes. That’s bad news. In a time when companies...
Joe Caliro's picture
Joe Caliro
Many companies include a variation of the goal “Provide world-class service” in their mission statements. These same companies have well-planned business strategies and comprehensive marketing...
Peter Cappelli's picture
Peter Cappelli
Failing to manage your company’s talent needs is the equivalent of failing to manage your supply chain. Supply chain managers ask questions like ”Do we have the right parts in stock?“ “Do we know...
Joseph OBrien's picture
Joseph OBrien
A few months ago, I received training on ISO 9001 process auditing. It was very thorough and put on by a very enthusiastic man. I was really enjoying the training, and I planned to take my newfound...
Jeffrey A. Miller's picture
Jeffrey A. Miller
Elevated systemic anxiety can have severe effects, and most organizations are at risk. The good news is that it takes only one person to break the cycle and turn the company around. If you’re a...
David F. Giannetto's picture
David F. Giannetto
Who does your company exist to please? In your daily business operations, who ultimately determines whether you and your people get paychecks or pink slips? Who do the mission and vision statements...
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Tune into “The Apprentice” television show, and you get an all-too-common view of business. Every week, all of the wannabe moguls try to impress Donald Trump by preening, cajoling, and conniving. In...
Ron Kirscht's picture
Ron Kirscht
Donnelly Custom Manufacturing of Alexandria, Minnesota, a short-run injection molding company, knows that proper training is vital to productivity and quality. Still, training at Donnelly was taking...
Craig Cochran's picture
Craig Cochran
War heroes are a special category of leaders. They embody bravery, resoluteness, and strength—quintessential attributes of good leaders. This is exactly the sort of leader Shakespeare gives us at the...
Brian Hughes's picture
Brian Hughes
Part one of “To Root Or Not To Root,”presented a dilemma that many managers face all too often. Regardless of approach, does a problem warrant a full-blown root cause analysis? A scan of the...
Bill Kalmar's picture
Bill Kalmar
One of my favorite movies is a dark gangster movie starring Joe Pesci entitled "8 Heads in A Duffel Bag." Pesci, a mob courier is hired to transport the heads of eight murder victims to a...
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Knowledge@SMU
In the world of marketing and branding, sticking out like a sore thumb isn’t necessarily bad, advises brand innovation specialist Chandran Dharmarajan, a co-founder of I-morph, a marketing...
Thomas R. Cutler's picture
Thomas R. Cutler
Lean theory suggests that the possibilities for quality improvement exist everywhere. Rarely does that concept translate to a damaged corrugated box in a warehouse—but it should. The cost of damaged...