Quality Features

Bill Kalmar's picture
Bill Kalmar
When finalizing my plans for a new year, it’s always gratifying to realize that all previous plans have been completed. As I recently went through this annual process, I noticed several issues...
Mike Micklewright's picture
Mike Micklewright
Question:How did the quality consultant always exceed the expectations of his customers? Answer:By exceeding the number of invoiced days quoted on his proposal. ¯ I’m so excited! ¯ And I just can’t...
Thomas R. Cutler's picture
Thomas R. Cutler
Industrial-marketing programs must encompass the full range of activities needed to grow a business profitably, and often these programs neglect to cover the retention and expansion of a business...
Knowledge at Wharton's picture
Knowledge at Wharton
Former Chrysler chairman Lee Iacocca once noted, “You can have brilliant ideas; but if you can’t get them across, your ideas won’t get you anywhere.” In their new book, The Art of Woo: Using...
Thomas R. Cutler's picture
Thomas R. Cutler
Industrial-marketing programs must encompass the full range of activities needed to grow a business profitably, and often these programs neglect to cover the retention and expansion of a business...
Anonymous's picture
If you work in a project-based environment, you may feel like one of those juggling clowns at the circus, trying to keep your ball, your baton, and your flaming torch in the air at the same time, all...
Richard Lepsinger's picture
Richard Lepsinger
Companies frequently develop vision and mission statements about being No. 1 in their industry, the great service they provide to customers, and their rewarding work environment. More often than...
Bill Kalmar's picture
Bill Kalmar
In the last couple of months, two topics have become particularly vexing to me. First, how can we be environmentally responsible by purchasing E85 fuel when there are few service stations that...
Georgia Institute of Technology's picture
Georgia Institute of Technology
Unique three-dimensional solar cells that capture nearly all of the light that strikes them could boost the efficiency of photovoltaic systems while reducing their size, weight, and mechanical...
Bill Kalmar's picture
Bill Kalmar
Now that I have your attention, let me explain. This year I will enter a very special age group, namely, those people eligible for Medicare. The magical age of 65 provides one with certain mystical...
Douglas C. Fair's picture
Douglas C. Fair
I don’t believe in ghosts. Yet quality professionals chase them every day. Why? Because erroneous control limits tell them to. Control limits should be statistically based, 100-percent reliable, and...
Peter A. Quinter's picture
Peter A. Quinter
The recent rash of highly publicized recalls and alerts on Chinese-made toothpaste, tires, and toys has shaken confidence in the safety of Chinese imports, with the media calling for consumer...
Bill Kalmar's picture
Bill Kalmar
Sitting in my home office contemplating the upcoming holidays reminds me that I have yet to submit my wish list to Santa. It’s a long list, crammed with lots of items for me, and I have...
Mike Micklewright's picture
Mike Micklewright
Question: How is lean like making whoopee? Answer: I don’t know. I just wanted you to open the article. However … Send me your funny answer. I’ll choose the best answer, that’s not too dirty or...
Terry Kaytor's picture
Terry Kaytor
Quality’s commonly accepted definition along the lines of “meeting or exceeding customer expectations” falls short. A more complete definition of quality should also consider...
Rudolf Melik's picture
Rudolf Melik
Our spherical world has been declared flat once again, and you’ve likely found that your old way of doing business fits about as well as the suit you wore 30 pounds ago. Many operations scattered to...
Bill Kalmar's picture
Bill Kalmar
An old saying has guided me through the years—“Never try to teach a pig to sing. It wastes your time, and it annoys the pig.” A recent article in the Wall Street Journal in the...
Douglas C. Fair's picture
Douglas C. Fair
I’ve been privileged to work in the statistical-software industry for the last 10 years, and frequently I receive phone calls from professionals who need information or guidance on statistical...
Anonymous's picture
People in an organization usually move from one project to another, repeating the same mistakes, dealing with similar crises, despairing over underperforming team members, and more. Over and over....
Juana Bordas's picture
Juana Bordas
Not only is the world getting flatter, it’s becoming more colorful. As globalization becomes a reality, more and more companies will employ people of every race, nationality, religious...