Innovation Column Features

Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
When you played cowboys and Indians as a kid, did you want to be the cowboy or the Indian? I wanted to be the Indian. All the ones I saw in comic books had super-cool moccasins and could move around...
Dawn Bailey's picture
Dawn Bailey
In 2020, MESA, a small business in Oklahoma, became to date the first and only three-time Baldrige Award recipient. From a one-person consulting firm founded in 1979, MESA has grown to support a...
Anne Trafton's picture
Anne Trafton
First published June 7, 2021, on MIT News. MIT engineers have discovered a new way of generating electricity using tiny carbon particles that can create a current simply by interacting with liquid...
Harry Hertz's picture
Harry Hertz
Each year after the Quest for Excellence Conference, I sift through my notes and try to identify themes I have heard in the presentations of the new Baldrige Award recipients. The most...
Adam J. Fleisher's picture
Adam J. Fleisher
In an essay titled “The end of artefacts,” Nobel laureate and National Institute of Standards and Technology (NIST) fellow William D. Phillips details how scientists came to realize the original...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
We live in an era of statue removal. Meanwhile the largest mountain carving in the world is under construction in the Black Hills of South Dakota just 17 miles from Mount Rushmore. The final carving...
Caroline Zimmerman's picture
Caroline Zimmerman
With big data and artificial intelligence (AI) transforming business, it’s almost certain that every executive will need to leverage these technologies at some point to advance their organization—and...
Lawrence Berkeley National Laboratory's picture
Lawrence Berkeley National Laboratory
Plastics are a part of nearly every product we use on a daily basis. The average person in the United States generates about 100 kg of plastic waste per year, most of which goes straight to a...
Benjamin Kessler's picture
Benjamin Kessler
Suddenly, supply chains are in the spotlight. The practical details of how products arrive on supermarket shelves, for example, gained unwelcome relevance amid last year’s wave of panic buying caused...
James Wells's picture
James Wells
I was talking recently with a friend who runs an academic program at a major U.S. university. She was telling me about solving a problem in her department and how the solution was obvious so she just...
Eric Brown's picture
Eric Brown
This story was originally published by MIT News. Blade Kotelly is a senior lecturer at MIT on design thinking, user interfaces, and innovation. His enthusiasm for cars is intertwined with his...
Enterprise Minnesota's picture
Enterprise Minnesota
Based in Winona, Minnesota, Alliant Castings is a foundry manufacturing abrasion and impact-resistant castings for a variety of heavy-duty industries. Utilizing the latest technologies, they create...
Ariane Ollier-Malaterre's picture
Ariane Ollier-Malaterre
This story was originally published by Knowable Magazine. Working from home—formally known as telework—is here to stay. A 2021 survey of approximately 30,000 Americans concluded that, after the...
Judah Levine's picture
Judah Levine
Frequency was originally considered to be the province of musicians. The pitches or frequencies of the notes in a musical scale are defined by ratios—octaves, for example, where the frequency of the...
Ryan E. Day's picture
Ryan E. Day
Just like its predecessors, this fourth industrial revolution (dubbed Industry 4.0 in 2011) is all about increasing productivity. Unlike the first three revolutions, today’s pivotal technologies hold...
Knowledge at Wharton's picture
Knowledge at Wharton
Technology firms are the drivers of disruption across industries, but things will play out differently for automobiles, according to John Paul MacDuffie, Wharton management professor and director of...
Austin Choi-Fitzpatrick's picture
Austin Choi-Fitzpatrick
The civil rights movement and Moore’s Law are colliding to transform politics. On the street, smartphone technology is being used to document social life as never before, putting power into the hands...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
Iam often asked by customer service leaders how to get the CEO to care about customers. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the...
Judah Levine's picture
Judah Levine
As a physicist in the National Institute of Standards and Technology (NIST) Time and Frequency Division, I have worked in the general area of operating atomic clocks and using output signals from...
Jo Napolitano's picture
Jo Napolitano
Artificial intelligence, or AI, requires a huge amount of computing power and versatile hardware to support that power. But most AI-supportive hardware is built around the same decades-old technology...