Operations Article Features

Cameron Shaheen's picture
Cameron Shaheen
With the holidays fast approaching, manufacturers, distribution centers, and e-commerce providers are working to meet growing customer demand, while also navigating severe supply-chain disruptions...
John Colmers's picture
John Colmers
This story was originally published by Knowable Magazine. The way the United States typically finances hospitals isn’t working. The coronavirus laid this bare, along with many other long-standing...
Christine Schaefer's picture
Christine Schaefer
When the City of Germantown, Tennessee, was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the...
Alena Komaromi's picture
Alena Komaromi
Negotiators are often told they should eschew competitive negotiations, where parties fight for what’s on the table. They should instead increase the size of the pie and seek win-win scenarios. But...
Chengyi Lin's picture
Chengyi Lin
Performance reviews are clearly in need of an overhaul. A 2019 Gallup poll found that a mere 14 percent of employees are strongly inspired to improve based on their performance reviews. At best met...
Ramesh Sunder's picture
Ramesh Sunder
Imagine you’re on the road on a cold night. You stop at a coffee shop to get a latte to keep you awake. You come out, and your car doesn’t start. You call your roadside assistance company, which...
Alaina Love's picture
Alaina Love
‘Sometimes she just came to my office to meet, but she really hadn’t identified anything she needed my help with. It felt awkward and like a waste of time.” Those were the words of a leader in my...
Ship and Shore Environmental's picture
Ship and Shore Environmental
Building on its successful mentorship efforts with Cal Poly Pomona and the University of California at Irvine, Ship & Shore Environmental (S&SE), a leading U.S. pollution abatement firm,...
Rob Lowe's picture
Rob Lowe
Much like many industries, the manufacturing sector has been completely upended by the Covid-19 pandemic. However, unlike many sectors, manufacturing was already in the midst of a consistent cycle of...
Zach Winn's picture
Zach Winn
More and more people are doing their shopping from home these days, and whether they’re ordering groceries, home office equipment, or Covid-19 tests, they increasingly expect their deliveries to be...
Knowledge at Wharton's picture
Knowledge at Wharton
Food Co., a pseudonym for a large food processing plant in the U.S. Northeast, had been operating successfully for several years when the plant manager realized he had a problem he couldn’t solve...
Adam Zewe's picture
Adam Zewe
MIT researchers have developed a new method to 3D print mechanisms that detect how force is being applied to an object. The structures are made from a single piece of material, so they can be rapidly...
Gregg Profozich's picture
Gregg Profozich
Apprenticeships have a proven track record of producing strong results for both employers and workers. Apprenticeship programs offer access to hundreds of occupations in high-growth and emerging...
Bryan Christiansen's picture
Bryan Christiansen
Learning from past failures is the best way to understand and prevent future equipment breakdowns. In practice, that learning process falls under the umbrella of failure analysis. These days, there...
Jason Maderer's picture
Jason Maderer
New research from the Georgia Institute of Technology finds that elephants dilate their nostrils in order to create more space in their trunks, allowing them to store up to 5.5 liters of water. They...
Dawn Bailey's picture
Dawn Bailey
‘We didn’t get here on our own,” said Brian Dieter, president and CEO of Baldrige Award-recipient Mary Greeley Medical Center (MGMC), speaking at the 32nd Baldrige Quest for Excellence Conference. “...
Chuck Werner's picture
Chuck Werner
Manufacturers should routinely ask themselves: “How do I know what my problems are?” The old-school way to answer this question was based on having the resources to produce spreadsheets of...
Felipe Monteiro's picture
Felipe Monteiro
Bringing innovation inside an established firm, even one that has created novel ideas in the past, is not as simple as just purchasing bundled external knowledge and expecting it to work wonders at...
Kiley Becker's picture
Kiley Becker
I was recently on a trip to visit a manufacturing facility for one of our clients. My connecting flight didn’t arrive on time, which delayed my arrival and put me on a tight schedule. When I got to...
Gleb Tsipursky's picture
Gleb Tsipursky
How should organizations—including their quality departments—reshape office space to maximize productivity in the future of work? What will the new workspace—from the office to homes—look like in the...