Arron Angle
Iwas talking to a friend recently, and the subject of organizational health came up. With my quality background my ears perked up, and I asked him to explain what he thought organizational health...
Christopher Allan Smith
This series is about planning for the worst that can face us.
It’s jumping-off point is the National Institute of Standards and Technology publication, “A Case Study of the Camp Fire—Fire Progression...
James Wells
I was talking recently with a friend who runs an academic program at a major U.S. university. She was telling me about solving a problem in her department and how the solution was obvious so she just...
Christopher Allan Smith
By 6:25 a.m., my fate was sealed.
That morning, 10 miles from my front door in Paradise, California, a poorly maintained power line owned by Pacific Gas & Electric arced, dropping molten metal...
Don Cox
Despite the high ratio of intelligent work-from-home (WFH) business professionals, the current cybersecurity landscape for that work model could best be described as disorganized and dysfunctional....
Barbara Cuthill
The internet of things (IoT) offers many attractions for small and medium-sized manufacturers (SMMs) that may want to integrate IoT into their facilities and operations, or who seek to enter the IoT...
David Darais
In our last article, we discussed how to determine how many people drink pumpkin spice lattes in a given time period without learning their identifying information. But say, for example, you would...
Jon Speer
The medical device technical file is a must-have document for devices to be sold in the European Union (EU) marketplace. The file contains detailed information about your medical device, its design,...
Innovating Service With Chip Bell
Iam often asked by customer service leaders how to get the CEO to care about customers. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the...
David Darais
How many people drink pumpkin spice lattes in October, and how would you calculate this without learning specifically who is drinking them, and who is not?
Although they seem simple or trivial,...
Graham Freeman
Here’s an unfortunate truth: The story of the Covid-19 pandemic is one of epic quality failures in almost every area imaginable. Although there have been some admirable successes, such as the food...
Bob Holmes
This story was originally published by Knowable Magazine.
Most of us won’t soon forget that disconcerting moment last spring when grocery store shelves were suddenly bare where the flour, pasta, and...
Rita Men
Ending the pandemic depends on achieving herd immunity, estimated at 70 percent or even 80 percent to 90 percent of a population. With some 30 percent of Americans telling pollsters they have no...
Del Williams
On conveyor systems in the food processing industry, some powdered and bulk solid materials such as grains, sugar, and creamer are ignition-sensitive in specific concentrations, particularly when...
Dirk Dusharme @ Quality Digest
Quality professionals no longer focus solely on product or service quality. Today, the quality function is involved in almost every aspect of a company, from customer interactions and compliance...
Joseph Near
It’s not so simple to deploy a practical system that satisfies differential privacy. Our example in the last post was a simple Python program that adds Laplace noise to a function computed over the...
Michael Mallen
The concept of cost of quality (COQ) has been around for decades, but applying it to business is difficult. The adage “quality is free” (coined by Philip B. Cosby in his book by the same title) does...
Sharona Hoffman
Artificial intelligence holds great promise for improving human health by helping doctors make accurate diagnoses and treatment decisions. It can also lead to discrimination that can harm minorities...
Michael P. Powell
The promise of advanced manufacturing technologies—also known as smart factories or Industry 4.0—is that by networking our machines, computers, sensors, and systems, we will (among other things)...
Manfred Kets de Vries
Serge faced a conundrum. One of his business partners was in a legal dispute with Serge’s father, Charlie, and asked for his help. Serge knew that his father was prone to suing everyone who crossed...
