Management Features

Harry Hertz's picture
Harry Hertz
What are the key attributes and behaviors for a role model, visionary leader? About six years ago, a task force of Baldrige-community senior executives under the leadership of Kathy Herald-...
Daniel Hess's picture
Daniel Hess
We all expect hospitals to be open and operating when we need them, but extreme weather events like hurricanes are a strain on resources and pose significant challenges for hospitals. Closing a...
DNV GL's picture
DNV GL
Workplace safety is a complex issue, addressing everything from rules for operating heavy machinery to guidelines for respecting your fellow employees. For many of these issues we, as a business...
Paul Foster's picture
Paul Foster
When Deloitte wanted to get people excited about employee training, the company decided to adopt a gamification strategy for its online training portal. Using elements like achievement badges,...
Sébastien Breteau's picture
Sébastien Breteau
Whether it be a move forced by the U.S.-China tariff turmoil, or a sourcing strategy long in the works, the exodus from China is a reality for a host of businesses, from small to medium-sized...
Taryn Davis's picture
Taryn Davis
You may have a distant memory of Hernán Cortés, that Spanish conquistador, from your eighth-grade world history class. If you don’t, he was known for conquering the Aztec tribes that controlled what...
Sharona Hoffman's picture
Sharona Hoffman
A career as a physician has traditionally been considered to be among the best vocations that talented students can pursue. That may no longer be the case. All too many doctors report that they are...
Jon Speer's picture
Jon Speer
Medical device manufacturers must implement and maintain a quality management system to ensure they are producing safe and effective medical devices. Created and maintained by the International...
Søren Block Olsen's picture
Søren Block Olsen
Manufacturers face constant challenges of rising expectations as customers and regulators demand better quality and greater traceability throughout the supply chain. Exacerbating matters are...
Steve Moore's picture
Steve Moore
Pickleball is arguably the fastest-growing sport in the United States, especially among baby-boomer retirees. This game is similar to tennis, but is played on a smaller court (44 ft × 20 ft) with a...
Simon Côté's picture
Simon Côté
The aerospace industry is known for manufacturing parts with critical dimensions and tight tolerances, all of which must undergo demanding inspections. Given the scale of the controls to be carried...
Knowledge at Wharton's picture
Knowledge at Wharton
From a lone statistician toiling over narrowly defined problems for the marketing department, to a C-level executive overseeing a mission-critical area impacting every function of the company, the...
Eric Weisbrod's picture
Eric Weisbrod
In manufacturing, standardization in production and process control leads to increased profitability and cuts down on many siloed problems that can plague even the most quality-focused organization....
David Blustein's picture
David Blustein
On the surface, the well-being of the American worker seems rosy. Unemployment in the United States hovers near a 50-year low, and employers describe growing shortages of workers in a wide array of...
Ryan E. Day's picture
Ryan E. Day
Although certification to major standards is often the threshold to winning next-level contracts, it is when your organization synthesizes the standard’s values that real payoff is realized. Chief...
Annette Franz's picture
Annette Franz
Being a customer experience (CX) professional is hard enough; misinformation just makes our work more challenging. Misinformation or confusing information by a person with a ton of followers and a...
Vibhas Rattanjee's picture
Vibhas Rattanjee
Leadership development might be one of the most significant loss-making ventures in modern business. Companies spend big money on developing leaders—about $3.4 billion annually by some estimates—yet...
Susan Whitehead's picture
Susan Whitehead
It’s a Catch-22 for a manufacturing supervisor: You need to train new hires properly to master the skills for the job, but your own daily job duties can’t wait. Putting time aside to train workers is...
Isaac Maw's picture
Isaac Maw
Machine learning can be used for more than violating your privacy for a social media challenge. For example, one fascinating application has been developed by Instrumental AI, which uses machine...
Ziv Carmon's picture
Ziv Carmon
Counterfeiting is widespread and rapidly expanding. In 2015, the value of fake and pirated products globally was estimated at $1.7 trillion, equivalent to the GDP of Canada. The scope of this...