Management Article Features

William A. Levinson's picture
William A. Levinson
Masaaki Imai, author of Gemba Kaizen (McGraw-Hill Education, 1997), introduced the concept of the value-adding “bang,” the exact moment at which a process adds value for the customer. He meant the...
Adam Day's picture
Adam Day
There was a time, not long ago, when employers could rely on new hires to possess rudimentary knowledge of basic assembly methods, schematic diagrams, and the proper use of hand tools. These skills...
Mark Graban's picture
Mark Graban
Given all of the problems that exist in our American healthcare system, it’s encouraging that most healthcare organizations are endorsing or practicing some form of process improvement or...
Michelle LaBrosse's picture
Michelle LaBrosse
Having more independence requires taking on more responsibility: It’s a lesson teenagers hear again and again from their parents, and yet it rarely seems to result in teenagers actually bearing the...
Tim Lozier's picture
Tim Lozier
Recently, there has been a shift in the way quality is led and implemented in organizations. The updated ISO 9001 standard urges leaders to incorporate quality in all levels of business, from...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
I carefully filled the cake cone from the frozen custard machine, pushing it up at just the right moment to create a perfect ball. Then as I shut off the machine, I pulled the cone away with a...
Harish Jose's picture
Harish Jose
There is a concept in lean known as a “monument.” It refers to a large machine, piece of equipment, or something similar that can’t be changed right away, and so you have to plan your processes...
Davis Balestracci's picture
Davis Balestracci
Today I want to concentrate on the foundation of what is most commonly taught as design of experiments (DOE)—factorial designs. Elsewhere I’ve mentioned three of C.M. Hendrix’s “ways to mess up an...
Jonathan Jacobi's picture
Jonathan Jacobi
When I first entered the safety profession, older, more experienced professionals recommended that I consider OSHA as a potential employer. The innuendo I sensed in this advice was that if I worked...
Erika Darics's picture
Erika Darics
Poking fun at corporate jargon is a current trend. Newspapers and online publications get a kick out of compiling extensive lists of the most egregious examples, and the overarching narrative...
Anonymous's picture
Chris Outram
Day in, day out, business leaders are reminded that digital disruption is coming for their customers, for their talent, and for their bottom lines. CEOs of traditional companies consistently rate...
Loic Sadoulet's picture
Loic Sadoulet
It’s a tragic irony that the day before the 2010 Deepwater Horizon oil well disaster, executives from BP and the rig’s operators, Transocean, visited the platform on a “management tour” that...
Dan Jacob's picture
Dan Jacob
A few years ago, I was working with a high-tech company that had built market leadership around world-class product quality, then lost it. Several years prior, the company had gone through a cost-...
Bruce Hamilton's picture
Bruce Hamilton
I wrote a piece a little more than five years ago about a variety reduction program (VRP), an amazing but little-known product-design optimization tool. At the time I referred to VRP as an idea...
Knowledge at Wharton's picture
Knowledge at Wharton
I t wasn’t that long ago that GM ran commercials advertising that its Oldsmobile division didn’t just produce cars for your grandfather, but also for everyone else. It was an attempt to...
Anonymous's picture
Naphtali Hoff
“Honest feedback is hard to take, especially from a relative, a friend, an acquaintance, or a stranger.” —Franklin P. Jones I once found myself needing to find new employment. The situation that I...
Ken Voytek's picture
Ken Voytek
In a recent post, I examined the differences in productivity across small and large manufacturing firms, and noted that there were differences across manufacturers in terms of size. But it’s also...
Annette Franz's picture
Annette Franz
A couple weeks ago, I wrote a post about emotionally unavailable customers. Hat tip to James Lawther for inspiring me to actually flip the tables here and think about emotionally challenged...
Steve Melito's picture
Steve Melito
How competitive is American manufacturing? By the year 2020, the United States is projected to take the top spot in the Global Manufacturing Competitiveness Index (GMCI), a multiyear research...
Michelle LaBrosse's picture
Michelle LaBrosse
Ihave studied systems dynamics modeling for three decades. What I’ve experienced first-hand is that when you establish several key core values, you can create an entire self-replicating system for...