Management Article Features

Mary Knight's picture
Mary Knight
Companies that want to boost employee engagement sometimes can’t make their efforts stick. These businesses seek the benefits that come from increased engagement—improved productivity, profitability...
Kyle Toppazzini's picture
Kyle Toppazzini
Confucius, also known as Kong Zi, was an ancient Chinese philosopher who believed that trust—or shin—enables people to contribute to society. He believed that, for a leader, earning trust was...
Timothy F. Bednarz's picture
Timothy F. Bednarz
Effective leaders manage by keeping their finger on the pulse of their employees’ key activities. When tasks and assignments are delegated, leaders must take the time to review each employee’s...
Gallup's picture
Gallup
Many companies measure employee and customer satisfaction without much to show for it. That’s because their surveys—whether one magic question for customers or 100-plus-item monstrosities for...
Knowledge at Wharton's picture
Knowledge at Wharton
If loyalty is defined as being faithful to a cause, ideal, custom, institution or product, then there seems to be a certain amount of infidelity in the workplace these days. Consider some recent...
Timothy F. Bednarz's picture
Timothy F. Bednarz
Effective leadership is based on ongoing input and feedback. Where 20 years ago managers rarely asked for input, today effective leaders are regularly seeking and receiving employee feedback....
James Brewton's picture
James Brewton
Lean Six Sigma has proven itself as an effective strategy for business success in both private and public sectors. The methodology has helped enterprise leaders recognize business processes as...
Anonymous's picture
Todd Patkin
In a perfect world, we’d all be looking forward to the holiday season without anxiety. Unfortunately, for most employees, that isn’t even close to being the case. Times have been tough, and for...
Anonymous's picture
Todd Patkin
In a perfect world, we’d all be looking forward to the holiday season without anxiety. Unfortunately, for most employees, that isn’t even close to being the case. Times have been tough, and for...
Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
At a recent health-care conference I had a conversation with Mary, a Six Sigma Black Belt for a 700-bed hospital. She told me that the hospital had only a few copies of Minitab software, which was...
Bruce Hamilton's picture
Bruce Hamilton
I was listening to Alan Robinson present recently at the Lean Systems Summit about the power of “small ideas.” Alan wondered aloud why so many organizations continue to pursue the few million-...
Mark R. Hamel's picture
Mark R. Hamel
Lean culture is largely defined by, or at least manifested in, engaged and empowered employees practicing voluntary kaizen. Engagement can be measured in a number of ways, but perhaps one of the most...
Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
“What makes a personal kanban any better than a to-do list?” asked Julie, crossing out a completed task on her “ta da!” list with exaggerated strokes. “With personal kanban you visualize your work,...
Mike Micklewright's picture
Mike Micklewright
Our fascination with rewards systems that attempt to get people to comply with the demands of work and short-term good behavior starts early in school. These systems operate without imparting an...
Anonymous's picture
Norman Bodek
I have long admired and respected Toyota. I have been to its factories, published and written books and articles about its revolutionary production system, known many of its brilliant people, and...
Anonymous's picture
Norman Bodek
I have long admired and respected Toyota. I have been to its factories, published and written books and articles about its revolutionary production system, known many of its brilliant people, and...
Marvin Marshall's picture
Marvin Marshall
Leadership would be easy if it weren’t for those we lead. As any leader or manager knows, getting people to actually want to do the tasks you need them to do can be a challenge. People will not...
Marvin Marshall's picture
Marvin Marshall
Leadership would be easy if it weren’t for those we lead. As any leader or manager knows, getting people to actually want to do the tasks you need them to do can be a challenge. People will not...
Stewart Anderson's picture
Stewart Anderson
Jack Welch, the famous and former CEO of General Electric (GE), once said that the markets in which GE competed were “brutally Darwinian.” The expression is apt because competitive markets always...
Douglas C. Wood's picture
Douglas C. Wood
Almost all companies have a sign on a wall stating something similar to “Our employees are our most important asset.” The wording may be slightly altered, and “asset”’ may be replaced with “resource...