DNV GL
The internet of things (IoT), robotics, augmented reality, 3D printing... look at megatrends, and despite their unique attributes and myriad differences, you’ll find that they all have one thing in...
Miguel Noguerol
The restaurant industry confronts many of the leadership challenges that other industries, corporate leaders, and entrepreneurs face. Chefs and chef-owners play a significant leadership role in...
Ryan E. Day
Sponsored Content
Everyone in manufacturing has heard about the fantastic properties of composite materials, but if you’re not involved in satellite communications (SATCOM), you’ve probably never...
Mike Richman
It’s easy to sit here aghast at the big, attention-getting customer service missteps that have recently blown up into public relation nightmares for United Airlines and American Airlines. These...
Sameer Kadam
The importance of quality management cannot be overstated. It enables companies to increase efficiency, lower risks, achieve compliance, and build better and safer products. Yet many quality...
Harish Jose
I have been reading a lot these days about Western philosophy. The most recent book, All Life is Problem Solving (Routledge, 2001), is by Karl Popper, one of the great philosophers of the 20th...
Inderjit Arora
Certifications often drive the implementation of a system approach, based on ISO standards. The primary implementation demand is for ISO 9001. Certifications do have initial costs and then...
Nirmalya Kumar
Although many large companies are multinational, most of the top management teams (TMTs) in these companies are not. They tend to be dominated by executives with a connection to the home country of...
Mike Richman
Oh, the places you’ll go! Our latest episode of QDL from this past Fri., May 5, 2017, truly spanned the wide world of quality. Here’s a recap of the topics and locations we visited together:
“Why...
Christopher Martin
In 1996, former Microsoft employees Gabe Newell and Mike Harrington formed Washington-based video-game development studio Valve Corp. Two years later, they released a PC game called Half-Life to...
Andy Molinsky
If you play tennis, you’re probably familiar with the concept of a “second serve.” In tennis, you have two chances to serve the ball, so on the first you can really put everything into it, with...
Jesse Lyn Stoner
Coaching is not just for problems. Coaching helps you avoid problems by providing space to think and be more intentional about your goals and actions. And coaching is especially helpful for getting...
Annette Franz
In May 2016, I spoke at CallidusCloud Connections (C3); if you’ve never been to this event, be sure to check it out this year. The topic of my session was “The Seven Deadly Sins of Customer...
John Valachovic
So often business owners make decisions based on intuition, luck, or the Magic 8-Ball. As a small or midsized manufacturer, there are so many factors that can affect your company’s profitability,...
Alexa Sussman
Sponsored Content
There’s an old saying that change is never easy. People tend to prefer what is familiar and resist something new because it may be uncomfortable or confusing.
The saying holds...
Kevin Meyer
Mindful observation takes effort and practice, but it’s valuable if you want to be a leader. It allows you to watch processes in action and look for small nuances and opportunities for improvement...
Susan Fowler
My team and I went to SavvyRoo, a cool online brainstorming site where people can enter their question and rank other people’s posts. We asked leaders for their top question about workplace...
Evan Miller
Sponsored Content
The Mueller Co. was ready for a change. The multiplant manufacturer of water distribution products had an excellent reputation in the marketplace, but that good reputation came at...
Jeffrey Phillips
Ihave been thinking a lot about the challenges that midsized and larger companies face when trying to do more innovation. It’s not a secret that they need to do more innovation; everyone knows this...
Jonathan O’Hare
Closed-loop manufacturing and the digital thread are new buzzwords being thrown around a lot these days, but do we understand their significance? In all manufacturing processes, there are three key...
