James Pooley
In today’s hyper-competitive global economy, talent is often your most valuable weapon. If you’re like most business leaders, you’re not above engaging in a little employee-poaching to improve your...
Jack Dunigan
His name is Danny, and he owns “Danny’s Fashion Shoppe, bespoke tailors, Hong Kong.” His store is tiny, tucked into one of the many arcades that line Kowloon’s streets. The walls are stacked high...
Kelly Graves
What lasts longer, an expensive motivational speaker or a cup of espresso? It’s about the same, but the espresso provides a much better return on investment. You see, from a behavioral standpoint,...
Maxine Attong
Manufacturers know the high cost of defects—the direct and indirect costs of manufacturing the recalled items, the cost to restock, the unquantifiable loss of consumers, and (at times) the need...
John Bell
From as far back as my days in brand management, I have held a deep affection for strategy. This might have something to do with the fact that I can be stubborn. Good strategists are also stubborn...
Davis Balestracci
This is a continuation of my last column, which I’ve written to honor my late dad who loved golf. As promised, let’s look at the Masters golf tournament final four-round scores for the 55 players...
Kelly Graves
Most everyone has read the maxim, “Plan your work and work your plan.” This is simple and effective advice—when it’s followed. Unfortunately, it can also be overwhelming when it comes to ensuring...
Quality Digest
When asked a direct question, telling the truth is always a good option, so is giving a direct answer. That being said, sometimes a parable is worth a thousand words.
“The kind of seed sown will...
Davis Balestracci
To celebrate Father’s Day in the United States (June 21 this year), I’m going to use this and my next column to honor my late dad by using a game he loved—golf—to teach some very basic statistics...
Kelly Graves
In my last article, I presented the psychological steps of change and how to overcome the natural human resistance to it. In this installment, I’ll present an example of how to transfer those...
Kelly Graves
As a consultant and trainer specializing in the field of organizational psychology, I’ve come to realize that certain psychological conditions that affect individuals also apply to companies as a...
Ken Koenemann
As a business leader, you spend a lot of your time figuring out how to win. With good reason: The most crucial job of every executive is to align efforts at every level of the organization to...
Ken Koenemann
In my first article on relevant metrics and key performance indicators (KPIs), I explained why limiting management’s strategic planning to high-level goal setting is doomed to failure. For...
Ken Koenemann
During annual strategic planning meetings, the temptation is always to spend most of the time working on the business, discussing the big-picture strategic plans and breakthrough developments that...
DeEtta Jones
Do you ever feel overwhelmed as a manager? Being overburdened by the responsibility of having to figure out what the people on your team want and need from you is a familiar feeling...
Brenda Percy
This is the fourth installment in our six-part series on how automating common business processes with a quality management system (QMS) can benefit your organization. Here we’ll focus on the...
Jack Dunigan
R ecently I shared five reasons why hope is not an effective strategy, but hope is, nonetheless, an essential attitude. What do you think influences that attitude? Let’s take a look.
There’s a...
Annette Franz
A few weeks ago, I wrote a guest post for Jeannie Walters of 360Connext titled “A Great Customer Experience Trumps....” At the end I posed the question: “What trumps a great customer experience?...
Mike Roberts
Editor’s note: A webinar on this topic will held on Nov. 19, 2013, at 11 a.m. Pacific, 2 p.m. Eastern. Register here.
And previewing the webinar, Matthew Littlefield will be a guest on Quality...
Gallup
In the intense competition to attract and retain top talent, U.S. employers are vying to offer the most alluring perks imaginable to their workers. Companies such as Google are leading the trend,...
