Lean Features

Morgan Sliff's picture
Morgan Sliff
Boeing has been rife with issues lately. While the recent Ethiopian Airlines crash has dominated headlines and elicited an FBI investigation into the company, another federal body has stated it will...
Ryan E. Day's picture
Ryan E. Day
If you have worked in the quality field for anytime at all, you have probably heard of the Malcolm Baldrige National Quality Award—it’s the highest level of national recognition for performance...
Stephen Rice's picture
Stephen Rice
In the wake of the Lion Air and Ethiopian Airlines crashes of Boeing 737 Max planes, people are thinking about how much of their air travel is handled by software and automated systems—as opposed to...
Doug Devereaux's picture
Doug Devereaux
Artificial intelligence (AI) is widely acknowledged as a crucial aspect of what is broadly referred to as Industry 4.0. Although no one knows yet how AI will be incorporated into the next phase of...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
For me, the operational essence of the leader dilemma is this: How do I say “yes” to the few and “wait” to the many? How do I decide? The so-called “natural-born leader” is a mysterious (to some,...
Tom Taormina's picture
Tom Taormina
Outsourcing is historically one of the most misunderstood concepts in quality management system (QMS) implementation and operation. Prior to ISO 9001:2015, the requirement for outsourced processes...
Bruce Hamilton's picture
Bruce Hamilton
Last February I had the opportunity to observe healthcare providers up close and personal at one the world’s premier hospitals. “Who Cares for the Caregivers?” was written from the perspective of a...
Shobhendu Prabhakar's picture
Shobhendu Prabhakar
Historically, conventional wisdom among business managers was that the higher the quality, the higher the cost. This perception still holds true today among a few business managers. Common sense also...
Kevin Meyer's picture
Kevin Meyer
Experienced leaders know that failure is not necessarily a negative and can lead to both individual and organizational learning. We try to embrace failure and create a culture where appropriate...
Harish Jose's picture
Harish Jose
Today I’m looking at the profound phrase of Canadian philosopher and a media theorist Marshall McLuhan, “The medium is the message.” McLuhan noted that: “Each medium, independent of the content it...
Bruce Hamilton's picture
Bruce Hamilton
Last year I had a short stay at one of Boston’s best hospitals. Although I will be forever grateful for the excellent treatment I received while in their care, I wondered about a few systems that sat...
Mark Rosenthal's picture
Mark Rosenthal
The spring and summer of 2000 were a long time ago, but I learned some lessons during those months that have stayed with me. In fact, the learning from that experience is still happening as I...
Davis Balestracci's picture
Davis Balestracci
During recent visits to Twitter and LinkedIn, I’ve become increasingly shocked by the devolution of the posts to vacuous nonsense. I felt a Network moment of, “I’m mad as hell, and I’m not going to...
Gwendolyn Galsworth's picture
Gwendolyn Galsworth
Most people have a notion about the visual workplace that is much too small for themselves and their companies. They think of it as a series of point solutions that are helpful, even clever. Yet they...
Kevin Meyer's picture
Kevin Meyer
When legendary CEO Herb Kelleher of Southwest Airlines passed away Jan. 3, 2019, many articles memorialized him, including this one by Bill Taylor in the Harvard Business Review and this one by Mark...
Harish Jose's picture
Harish Jose
The TV show The Walking Dead, about survival in a post-apocalyptic zombie world, is one of the top-rated currently. I’ve written previously about the show, but today I want to briefly look at...
Zac Cooper's picture
Zac Cooper
The role of quality starts with product design and moves rapidly across the supply chain to the selling and buying experience, which includes the bidding process. When operating a formal continuous...
Bruce Hamilton's picture
Bruce Hamilton
December was a busy month for everyone at GBMP. In addition to all of the usual activities to close out the year, we were packing to relocate from Newton, Massachusetts, to our new office in Boston....
Shobhendu Prabhakar's picture
Shobhendu Prabhakar
Why do we waste our time and effort completing checklist after checklist for tasks that we can complete even when half awake? Do we not have better things to do than complete checklists? Good...
Eric Cooper's picture
Eric Cooper
Due dates. Whether it’s building a house or implementing an enterprise quality management software (QMS) solution, everyone has them, everyone wants them. What does home construction have to do...