Content by Vaishali Gopi

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How to Use Your Data to Drive Real-Time Customer Experiences
Vaishali Gopi
Data, analytics, surveys, IoT, artificial intelligence, and automation are the leading buzzwords in retail and customer service. But what is the point of having all these data about our customers?...
Vaishali Gopi's picture
Five Ways to Make Customer Experience Your Competitive Advantage
Vaishali Gopi
Customer experience has become pivotal to growth and profitability strategies of businesses worldwide. There is now a deeper understanding of customer experience as an incredibly important piece in...