Bill Kalmar
Most of us, I suspect are familiar with the phrase, “Dog Days of Summer,” meaning the hottest, most sultry days of summer, typically early July through early September. Sometimes the time frame is...
Bill Kalmar
Besides penning a column periodically for Quality Digest Daily, I also write for a number of other newspapers and publications. One of those columns for a paper distributed in Michigan and...
Bill Kalmar
The year 2009—it was a year to be relegated quickly into obscurity. Nothing seemed to go right. Automotive sales were in the dumper. Home foreclosures continued to be in the news wreaking havoc on...
Bill Kalmar
As the holiday season approaches, there are several inevitable occurrences that will try our patience. Along with people jostling in lines, especially before dawn as bargain hunters await the...
Bill Kalmar
Several years ago, I penned a column entitled, “Nurse, I’m Ready for My Cappuccino!” The article was an interview with Gerard van Grinsven, the new CEO and president of the Henry Ford West...
Bill Kalmar
In ice hockey parlance a hat trick is when a player scores three goals in a single game. A perfect hat trick is when a player scores three goals in succession—a rare feat. But of course being from...
Bill Kalmar
Regular readers of my column know that I abhor surveys that don’t provide some type of incentive or discount on a future purchase for completing the survey. I realize that I may have discussed this...
Bill Kalmar
Ritz-Carlton employees are passionate, disciplined, and fanatical about their jobs. Over the years, much has been written about the extraordinary customer service you can expect to receive from...
Bill Kalmar
Quality professionals pride themselves in being efficient and are always searching for ways to improve their approach to improving processes. One of the methods for doing so is to have modern, up to...
Bill Kalmar
The band “Chicago” sang those words about "time" decades ago. The second line “Does anybody really care?” seems to sum up what is still in vogue today, especially in the workplace. Just as...
