Bill Kalmar
The current economic uncertainty has many of us seeking ways to cut back on expenses and streamline our lifestyle. Using grocery discount coupons or looking for those “buy one, get one free” meal...
Bill Kalmar
Permit me to take a break from all things quality- and customer service-oriented and talk about what’s really important.
Baseball.
That’s right; I feel the need to respond to the “perfect game...
Bill Kalmar
A
s the school year is winding to a conclusion, scores of children are anxiously awaiting the beginning of their summer vacation. I suspect that there are also an equal number of teachers...
Bill Kalmar
T
hose of us who are senior citizens (or as we are sometimes called, those in the autumn of our years) have seen a lot of changes in the world. If you took a snapshot right now of what is in your...
Bill Kalmar
Quality has many identities. There is quality in the manufacturing of automobiles, quality in food preparation, quality in education, quality in surgical procedures, quality in document preparation...
Bill Kalmar
In the last several months, a new reality TV program entitled “Undercover Boss” has surfaced. The premise is that a CEO or top executive of a company travels to a store or factory of the company...
Bill Kalmar
One of the elements of a successful community is a strong school system. Real estate brokers will always discuss the educational resources in a community when showing homes to prospective buyers. ...
Bill Kalmar
Have you noticed that the world is getting crazier by the minute? Every day we hear about someone in search of his or her 15 minutes of fame or someone who operates on a different wave length than...
Bill Kalmar
In March 1876, Alexander Graham Bell uttered these now famous words, “Mr. Watson, come here—I want to see you.” That day marked the beginning of an extraordinary time in communication—the advent of...
Bill Kalmar
Every now and then I like to relax in my comfortable Lazy Boy chair and contemplate what’s going on in the world and how it affects my life. Being retired gives people that option. Obviously it is...
