Bill Kalmar
Have you ever had one of those days where confusion reigns and as each hour ensues, you find something new to dwell on that absolutely drives you nuts? Well, I just had one of those days. It started...
Bill Kalmar
For discussion: We were intrigued with the idea that well-meaning parents and kids get so over-involved in sports that they lose site of what most likely was their original goal--family unity. How do...
Bill Kalmar
A recent column of mine described how deleting the cheese on a burger resulted in our not receiving a $10 credit. It was an example of a breakdown in customer service. Suffice it to say that...
Bill Kalmar
A recent column of mine described how deleting the cheese on a burger resulted in our not receiving a $10 credit. It was an example of a breakdown in customer service. Suffice it to say that...
Bill Kalmar
This is one of those stories that defies logic and common sense. It is a story that stretches the lines of poor customer service and transcends into the annals of, “How to Disenfranchise Customers...
Bill Kalmar
Alert: Due to an e-newsletter error you may have landed on this article expecting to find Miriam Boudreaux's One Hour of Root Cause Analysis or Eight Hours of Firefighting?. Click here to be...
Bill Kalmar
Fifty years ago President John Kennedy delivered one of the most memorable inauguration speeches since President Lincoln. Kennedy’s words still resonate after all these years when he stated, “Ask not...
Bill Kalmar
It seems every day we view “breaking news” reports on television or read about a particular event in the paper that catches our attention. It might be acres of brush fires that level hundreds of...
Bill Kalmar
Another holiday season has come to an end. Somehow we survived Thanksgiving, Christmas, and New Year’s Eve, but for some it wasn’t easy. Gas prices have risen for no apparent reason, but despite the...
Bill Kalmar
As a retired citizen, I no longer have to make any New Year’s resolutions because changes to my lifestyle at this juncture could be injurious to my health, well-being, and mental acuity. So I’ve...
